OUR 12-MONTH GUARANTEE
In Australia, our goods come with guarantees
that cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable losses or damage. You are also
entitled to have the goods repaired if the
goods fail to be of acceptable quality and the
failure does not amount to a major failure.
We stand by this product and therefore, we
offer a 12-month guarantee. The benefits of
this guarantee are in addition to any rights
and remedies imposed by the Australian
Consumer Law. Our guarantee excludes
normal wear and tear and instances where
care and use instructions have not been
followed.
WHAT ISALBI WILL DO:
During this guarantee period, IsAlbi will
repair, replace or refund any defective
product. If identical product is not available
for replacement, a similar product may be
offered. IsAlbi asks you to cover the cost of
postage/transit if the product needs to be
sent back to us for inspection. If IsAlbi deems
the product is defective, we will reimburse
your postage/transit expenses. IsAlbi will
be responsible for the postage/transit of the
repaired/replacement product back to you.
WHAT TO DO:
If a fault/defect is identified, cease using
the product immediately. To make a claim
on this guarantee, take the product, proof
of purchase, and full details of the alleged
defect to the retailer from whom the product
was purchased. If you cannot access the
retailer or are unsatisfied with the solution
offered by the retailer, contact IsAlbi via the
details below.
ISALBI
87 Chifley Drive, Preston, Victoria 3072
P: +61 (03) 9474 1300
E: enquiries@isalbi.com.au
isalbi.com.au
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