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SECTION C: REMOTE ACCESS POINT MANUAL
FREQUENTLY ASKED QUESTIONS
Q. Will the RAP work on a DHCP network?
A. Yes, by default it is configured for DHCP. However, the RAP needs to be able to send and receive HTTP traffic via
Port 80 to client.actihealth.net and fusion.actihealth.net. Proxies are allowed, but the RAP requires communication
both ways, and the above sites need to be “white listed”.
Q. Can the RAP be assigned a static IP so that I can bring it onto my network?
A. Yes. Please refer to RAP Configuration Settings and Details on page 15 of this document for information on
the parameters that need to be set if you do not use DHCP.
Q. What is the range of the RAP?
A. The RAP has an approximate range of 150-400 feet, depending on its line of sight. Position the antenna so that it
has a good view of the area to maximize its overall range.
Q. What do I need in order to install the RAP?
A. You need to have a data connection with Internet access. If using DHCP you can simply plug the RAP into your
network. The RAP works approximately 90% of the time out of the box with no configuration modifications. If you
have your network on a higher security level, you will have to “white list” client.actihealth.net and fusion.actihealth.net.
Please call FitLinxx Customer Care if you need more information.
Q. What wireless protocol does the RAP use to upload activity data, is it WiFi?
A. Although the RAP looks like a WiFi device, it uses a proprietary wireless protocol developed by Matrix Asset
Management called BodyLAN. It operates in the 2.4 GHZ ISM band and co-exists with WiFi, Bluetooth and digital
phones without interfering. The protocol is CE and FCC compliant, and holds FDA approvals as well.
Q. Can I set the RAP up wirelessly.
A. No. However, if you know the IP address of the RAP you can access it remotely and make changes. This
procedure is outlined in this document and can also be found in our upgrade instructions.
Q. What is the best location for the RAP?
A. Place the RAP in slow traffic areas such as the main lobby or office point of entry, time card punch clocks, break
rooms, cafeterias or wherever people spend time.
Q. At what point should I consider a RAP over the USB-connected access points?
A. The RAP should always be considered over the USB options when being used in a public place. Using a USB
connected access point where there are other applications running on the PC will limit the volume of devices it can
offload at any given time. Additionally, if it is on a PC that could go into sleep, hibernate or a security mode, the USB
access point may stop offloading.
As an appliance the RAP is typically less expensive than a USB access point when considered with the cost of a
dedicated PC. If you have a dedicated PC, it can be used with a USB access point instead of a RAP. However, you
should configure its settings so that it never sleeps, hibernates or shuts off the AHclient.exe application. Failure to do
this may result in data not being transferred to the web.
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