Matrix FC23 User Manual

1/16 | Version: 2 | Revision Date: 3/6/2020 | Revised by: JS Matrix CX Cycles
Troubleshooting Guide:
CX Series Training Cycle
Prepared by:
E. de Jonge, J. Sleppy
Date:
12/18/2019
Models Affected:
2018 Training Cycles:
CXP (FC24), CXM (FC23) & CXC (FC20)
PURPOSE
Use this document to troubleshoot Matrix Indoor Training Cycles. The Console section applies to the CXP
console only; the Frame section applies to all model frames (CXC, CXM, and CXP). The intended users
are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is
free.
This guide is intended to be used alongside the CXP Service Manual. Refer to it for error codes and
instructions for many tasks directed here. Additional resources are available in Online Remedy
Read and understand the General Troubleshooting and Using this Guide sections before
proceeding further.
TABLE OF CONTENTS (TOC)
CXP Console
1. Software Updates & Calibration
2. Power & Battery Issues
3. Freezing/Stalling
4. Displays
5. Touch Response
6. Workouts
7. Errors (Other than ECL Errors)
8. Internet Connection & Wi-Fi
9. Bluetooth & RFID
Frame
1. Speed Errors & Resistance
2. Frame

Matrix FC23 Specifications

General

Console	LCD
Resistance Type	Magnetic
User Weight Capacity	136 kg
Max User Weight	136 kg
Display	LCD

Summary

General Troubleshooting

Using This Guide

Software Updates & Calibration

Power & Battery Issues

Freezing/Stalling

Displays

Black White Display Issues

Addresses issues where the display is solid white or black.

Blinking Display Issues

Troubleshoots displays that blink or flicker while pedaling.

Pixel Issues on Display

Covers problems with lines or missing pixels on the console display.

Touch Response

No Touch Input

Details troubleshooting steps when the console does not accept touch input.

Button Malfunction

Addresses issues where console buttons do not perform their intended function.

Workouts

Workout Pausing or Ending Unexpectedly

Guides on troubleshooting workouts that pause or end without user input.

Errors (Other Than ECL Errors)

Console Error List

Lists console-specific error codes, descriptions, and troubleshooting steps.

LCB Error List

Lists LCB-specific error codes, descriptions, and troubleshooting steps.

Internet Connection

WiFi Connectivity Issues

Troubleshoots problems with connecting to WiFi networks.

RFID & Bluetooth

RFID Tag Registration Problems

Guides for troubleshooting when RFID tags do not register.

Speed & Resistance

Wattage Readout Issues

Addresses user belief that wattage readout is too low.

Resistance Not Holding Level

Troubleshoots issues where the resistance setting does not hold.

Resistance Readout Stagnation

Covers problems where the resistance readout does not change with the lever.

Frame

Pedal Velcro Strap Issues

Addresses pedal velcro straps not being long enough.

Pedal Clip Failures

Details issues with pedal cleat clips failing.

Noises from Flywheel or Pedals

Guides on diagnosing clicking, rattling, or play in pedals or flywheel.

Slipping Handlebar or Seat

Covers troubleshooting for slipping seat or handlebar settings under load.