Matrix R50 - Page 17

17/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
Additional Information
• To wake up the machine from energy saver mode, press any button (note that you cannot use the
touchscreen).
• Turning on energy saver mode will turn off the demo looping videos that play when the machine
is idle. Follow these steps to turn energy saver mode on:
1. Access the settings menu by touching the gear icon in the top right corner of the home
screen.
2. Tap “Machine Settings” from the settings menu.
3. Tap “Hardware”.
4. Check the box next to “Energy Saver” to enable energy saver mode.
• An IO update message and subsequent Software Install screen (shown below) may occur while
the console is in energy saver mode. This issue is more likely to occur if a USB device is left
plugged into the console overnight, or if the option “Notify me” (in Machine Settings > Update) is
enabled.
The R&D team is aware of this issue and is working on a long-term solution. In the short term,
resolve the issue by using the power switch on the frame to cycle power. If the issue persists,
download the console software from the Matrix website to a USB flash drive. Use the “Update
from USB” option to reinstall the console software. (Prior to the reinstallation, the console will
likely show the IO version as 0.000.)
If the user presses the REBOOT button on the screen above, they may report the following
symptoms. Perform a hard power cycle (using the power switch on the frame) to resolve these
issues:
o The console loads as normal, but the energy saver light remains on. If the user presses
any key, an Android window displays; the window prompts the user to power down or
activate Airplane Mode.
o If the user taps power down on the prompt, the screen displays "Shutting down...", but
the loading circle underneath the message continues to loop indefinitely. The console
does not shut down.