9/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM Matrix Xer & Xir Console
WORKOUTS TOC
Programs, Training, Exercise, Pause, Virtual, Active, VA
Workouts don’t
work as expected.
Replace Console
TSG-MB24
WORKOUTS
Workouts pausing
unexpectedly.
PAUSE
Is user pedaling
fas ter than 15 rpm?
Machi ne i s desi gne d
to pause be low th is
speed.
Troubleshoot LCB or
Motor Speed Sensor
VIRTUAL
ACTIVE
Virtual Active
ic on di sap pea rs
or doesn
’t work
or is ‘choppy’
This is caused by
hardware failure or
software corruption
of t he mic ro SD ca rd
in si de the co nsol e.
Off er customer V A
pack A/B/C on USB
as a substitute.
Replacement of
original files is under
developme nt.
Cycle power.
Machine is fully
useable, other than
the fai li ng VA
workou t .
If c us tome r is not
satisf ied wi th USB
track pack, repla ce
conso le.
TSG-MB20
Updat e s of tware to
la tes t ve rs ion.
Restore Factory
Defaults and ensure
the correct Mac hine
Type i s c hose n.
Updat e s of tware to
la tes t ve rs ion.
Restore Factory
Defaults and ensure
the correct Mac hine
Type i s c hose n.
Can’t see past
workou t s
HISTORY
Connect the console
to ViaFit to begin
workou t trac king:
Via Fitnes s.com
If your issue persists, Click here
.
Additional Information
• All workouts are maintained by software. If software updates don’t resolve issues, hardware
failure is indicated.
• Virtual Active failures are caused by microSD card failure inside the console. Replacing the
microSD will resolve the failure until the new microSD fails as well; a better, permanent solution is
under development.
• LCB/MCB operation is questionable with workouts pausing or stopping.
• The consoles are equipped with ViaFit™ workout tracking. After the customer connects their
equipment, they can view/track their past workouts; more information can be found at
ViaFitness.com.
• At this time, apps can only be accessed after pressing “Go” or starting a workout program. It is
not possible to open an entertainment app before starting a workout.
• Reference the Owner’s Manual for a complete description of available programs.
• More information about Sprint8 is available at Sprint8.com
.
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