Matrix TOUCH - Page 87

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
87
Troubleshooting Guide
Freezing / Stalling Issues
Keywords: Frozen, Boot, Lock, Crash
Console is frozen
Note how/when
freeze occurs in case
notes.
Replace UCB
FROZEN
Does console
boot to default
home screen
after power
cycle?
No
Not yet clear what
to do about this, if it
occurs
Connect USB
mouse to USB
port
Pointer appears
Consider Touch
Response topic
Yes
No pointer
Connect mouse
to USB directly
on UCB
No pointer
Pointer appears
Console front USB
port may have also
failed OR Frame DC
Power Board is
disconnected/faulty
SOM
Console display is
off. Energy Saver
LED and UCB LEDs
on as expected;
beeps when buttons
pressed
Replace the SOM or
UCB.
Additional Information
• Touch input failures can be mistakenly reported as freezing or stalling, as there are no physical
buttons to interact with the console.
• “Freezing” and “Stalling” (and synonyms) are very general words that mean different things to
different people. In this Guide, they are taken to mean the console display is on, objects on the
screen may or may not be moving, but no touch or button response is recognized. Be mindful
that Touchscreen failures may be reported as freezing.
• For additional information on the Frame DC Power Board, see Power Issues topic.