Matrix TOUCH - Page 89

PARTS REPLACEMENT & INFORMATION
Table of Contents
Touch / TouchXL Console
89
Troubleshooting Guide
Touch Response Issues
Keywords: Sensitive, Hard, Press
Touchscreen doesnt
respond to input
(everywhere)
NO RESPONSE
Clean the
touchscreen with
computer/LCD
screen cleaner
In a workout
only?
No
Yes
Ensure that the
Screen Lock is not
enabled and that
the screen is clean &
dry
GHOST TOUCH
Console registers
touches with no
physical touches
(Ghost)
Ensure screen is
clean, dry, and users
arent leaning
books/tablets/etc
on screen.
Recommend using
Lock Screen button
during workouts;
Cycle console power
Connect USB
mouse to USB
port.
Pointer appears
Replace
Touchscreen panel,
if able. This task is
complicated and
delicate
Didnt fix/
unable
Replace console
Connect mouse
to USB directly
on UCB
No pointer
No pointer
Consider Freezing
topic
Pointer appears
Console front USB
port may have also
failed OR Frame DC
Power Board is
disconnected/faulty
Touchscreen doesnt
respond to input
(sections or
portions)
DEAD SPOTS
Ensure Touch
Ribbon Cable, Touch
input board (XL
only) and cable are
all properly
connected
Didnt fix
Ensure screen is
clean, dry, and users
arent leaning
books/tablets/etc
on screen when
attempting touch
input
Additional Information
• Sweat, cleaner, water, and other contaminants on the touchscreen frequently cause apparent
failures. Properly cleaning the touchscreen is commonly all that’s required to resolve.
• Spraying cleaner directly on the screen is not recommended. Spray cleaner on a cloth and wipe
the screen with it.
• The TFT-LCD (Photo reference 4, reference designator AW35) part does not control touch
response – it is strictly a display. The ‘touch input’ part is permanently affixed to the front plastic
shell of the console (Photo reference 25, reference designator AN62).