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MD Hearing NEO R Series - User Manual

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User Manual
NEO Hearing Aids • Series R
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Summary

FDA Warnings

Package Contents

Hearing Aid(s) and Charger

Lists hearing aids, charger, case, cord, and power adapter.

Cleaning Tools and Wax Guards

Lists cleaning tool and wax guards/tools for maintenance.

NEO Diagram

Hearing Aid Components

Identifies charging contacts, removal string, volume button, microphone, dome, and wax guard.

In-The-Ear vs. Behind-The-Ear

Fit and Comfort Considerations

Discusses in-the-ear style, fit issues, and exchange options for better fit.

Quick Start Guide

Identify Left and Right Aids

Explains how to identify left and right hearing aids using 'L' and 'R' labels.

Step 1: Charge Hearing Aids

Instructions for charging the hearing aids using the charging case.

Step 2: Place In Ear

Guides on how to insert the hearing aid into the ear canal correctly.

Step 3: Turn On

Instructions on how to turn the hearing aid on and adjust settings.

Charging Case LEDs

LED Indicator Meanings

Explains the meaning of LED Row 1, Row 2, and Row 3 indicators.

Charging Information and Battery Life

Charging Time and Battery Duration

Details charging time, battery life, and low battery warnings.

Volume Control

Adjusting Sound Volume Levels

Explains how to change volume and lists the 9 volume settings.

Removing From Ear

Procedure for Ear Removal

Describes how to safely remove the hearing aid from the ear.

Care and Cleaning

Daily Cleaning Instructions

Provides instructions for daily cleaning of the hearing aid body, dome, and microphone.

Replacing Parts

Replacing Domes

Instructions for removing and attaching domes to the hearing aid.

Replacing Wax Guards

Instructions for removing and inserting wax guards using the tool.

Ordering Parts and Protection

How to Order Accessories and Protection Plans

Information on ordering replacement parts and the MDShield Protection Plan.

Tips for Optimal Performance

Best Practices for Hearing Aid Use

Advice on avoiding damage, storage, charging, and avoiding moisture.

Using the Telephone

Optimizing Phone Conversations

Guidance on how to use the hearing aid with a telephone to avoid feedback.

Troubleshooting

Common Issues and Solutions

A table and text guide for addressing distorted sound, whistling, and weak/no sound.

Distorted or Intermittent Sound

Solutions for sound distortion or intermittent issues, including moisture.

Whistling Sound (Feedback)

Explains causes of whistling and how to resolve it, including fit and debris.

Weak or No Sound Issues

Addresses problems with weak or no sound output from the hearing aid.

Warranty and Replacements

Warranty Coverage and Service

Details the one-year warranty, coverage exclusions, and replacement service.

Mailing Guidelines

Return and Replacement Mailing Instructions

Specifies what to send and what not to send for returns and replacements.

Return Policy

45-Day Return and Refund Policy

Outlines the 45-day return period for a full refund and RMA requirements.

Transport and Storage Conditions

Environmental Guidelines for Transport and Storage

Specifies temperature, humidity, and air pressure limits for transport and storage.

Warning to Hearing Aid Dispensers

Conditions Requiring Physician Consultation

Lists conditions for prospective users that require consultation with a physician.

General Warnings

Product Suitability and Hearing Damage Prevention

Advises on when the product is suitable and how to prevent hearing damage.

Technical Specifications

Hearing Aid Performance Data

Provides technical data like OSPL90, gain, frequency range, and distortion.

Your Serial Number

Locating and Recording Serial Numbers

Instructions on finding and recording the hearing aid serial number.

Notice of Cancellation

Transaction Cancellation Procedure

Details the process and timeframe for cancelling the transaction.

MD Hearing NEO R Series Specifications

General IconGeneral
Noise ReductionYes
Feedback CancellationYes
Warranty1 year
TechnologyDigital
ColorBeige
Volume ControlYes