06146-9
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| USER MANUAL- ENGLISH
05
QUICK Q & A
S
Q: What do I do
if I see “ERR” on
my screen?
A: This can be caused by three
instances:
1) The pill tray has become
jammed. Open the device
to check the pill tray for
obstructions and remove them
if found;
2) There may be an issue with
the batteries, either needing to
be replaced or came loose in
their compartment;
3) The tray has become askew
from the rotation gear. Check
to see if the tray seems loose
and does not feel af
ed to the
unit. It always helps to take
it out and put it back in and
check if it feels secure in place;
do not use too much force
when checking or you may
damage the rotation gear.
18
| USER MANUAL- ENGLISH
Q: What do I
do if my pill tray
rotates and skips
compartments?
A: Check your alarms’
settings. If there are two or
more alarms scheduled for the
same time, the compartment
will skip that quantity of
compartments during a
scheduled event.
Q: What do I do
if my screen will
not turn on?
A: Ensure that all batteries
are secure inside the battery
compartment and oriented
correctly. If your device
still does not turn on after
checking these, remove all four
batteries from the device and
replace them with four brand
new batteries.
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