Media WI-1000XM2 User Manual (English)

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Wireless Noise Canceling Stereo Headset - Troubleshooting

WI-1000XM2

No sound

• Check that both the headset and the connected device (i.e., smartphone) are turned on.

• Check that the headset and the transmitting Bluetooth device are connected via Bluetooth

A2DP.

• Turn up the volume if it is too low.

• Check that the connected device is playing back.

• If you are connecting a computer to the headset, make sure the audio output setting of the

computer is set for a Bluetooth device.

• Pair the headset and the Bluetooth device again.

• Check that the headphone cable is connected firmly.

Low sound level

• Turn up the volume of the headset and the connected device.

• Connect the Bluetooth device to the headset once again.

Low sound quality

• Turn down the volume of the connected device if it is too loud.

• Keep the headset away from a microwave oven, wireless LAN device, etc.

• Bring the headset closer to the Bluetooth device. Remove any obstacles between the

headset and the Bluetooth device.

• Keep the headset away from a TV.

• Switch the Bluetooth connection to A2DP with the connected device when the headset

and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth

connection.

• If you connect a device with a built-in radio or tuner to the headset, broadcasts may not

be received or the sensitivity may be reduced. Move the headset away from the connected

device and try again.

• If the headset connects to the previously connected Bluetooth device, the headset may

only establish the HFP/HSP Bluetooth connection when it is turned on. Use the

connected device to connect via an A2DP Bluetooth connection.

• When listening to music from a computer on the headset, the sound quality may be poor

(e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after a connection

is established.

This is due to the computer specifications (priority on stable connection at the start of

transmission and then switches to priority on sound quality several seconds later) and is

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Media WI-1000XM2 Specifications

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