Why does my MegaCount OMEGA-ETH Cash Counter indicate 'Out' instead of 'In'?
If the MegaCount Cash Counter shows 'Out' when someone is walking in, and vice versa, check which indicator blinks on the counter as they enter. If the red indicator blinks, set red as the 'In' indicator. If the blue indicator blinks, set blue as the 'In' indicator.
Why are shorter people not being counted by my MegaCount Cash Counter?
If the MegaCount Cash Counter isn't counting shorter individuals, it might be due to the counter's detection field being too high. Ensure the detection field is not positioned at head level or higher.
What to do if data is not transferred and FTP test fails on MegaCount Cash Counter?
If data transfer fails on your MegaCount Cash Counter, ensure the program is allowed through Windows Firewall settings. Also, allow reading, writing, and deleting files and directories on the FTP server. Verify that the FTP port is open.
Why does MegaCount Cash Counter confuse In and Out directions at a large distance?
If the MegaCount Cash Counter confuses 'In' and 'Out' directions at a large distance, switch the counter to unilateral counting mode in the settings. After selecting unilateral counting mode, wait for synchronization and then check the counter's performance. Note that both red and blue indicators will blink simultaneously, and the counter automatically handles the calculations, so there's no need to divide the values by two.
Why are In values bigger than Out values on MegaCount Cash Counter?
If your MegaCount Cash Counter's 'In' values are significantly higher than 'Out' values, or vice versa, check for obstructions like doors or door handles that might interfere with the counting. If a visitor reaching for the door triggers the counter, relocate it to a more suitable position and test the indication. If necessary, switch the counter to unilateral counting mode and reassess its performance.
What to do if the counter indicator does not blink on MegaCount OMEGA-ETH Cash Counter?
If your MegaCount Cash Counter indicator does not blink when someone walks through, try the following: Change the batteries, ensure that the counter blocks are directly facing each other, and set the correct distance on the T-block.
Why does MegaCount Cash Counter not export data for a long time?
If the MegaCount Cash Counters do not export data for a long time, check the connection of the ETH-modem to the PC and ensure the counter program is synchronized. Replace the batteries if they are low on power. Also, check your anti-virus software to ensure it is not blocking the program.
How to transfer data if the ETH-modem or PC have been turned off for a long time on MegaCount OMEGA-ETH Cash Counter?
The MegaCount Cash Counter stores data for 14 days with cycle overwrite. Reconnect the ETH-modem or turn on the PC and wait for data transfer.
How to fix MegaCount OMEGA-ETH scanning program cannot find the modem?
To resolve the issue of the scanning program not finding the modem for your MegaCount Cash Counter, verify the ETH-modem's cable connection to the network and ensure the power supply cable is connected. The modem must be connected to a router-switch. Also, check that your anti-virus software is not blocking the scanning program.
How to find errors in log files of MegaCount Cash Counter?
The program lists all operations; access via Menu-Logging
Configure connection to OMEGA cloud for data analytics and reporting.
Set up data transmission to a server via HTTP(S) in JSON or XML format.
Configure data transfer using FTP/sFTP-SSH for JSON, XML, or TXT files.
General| Brand | MegaCount |
|---|---|
| Model | OMEGA-ETH |
| Category | Cash Counter |
| Language | English |
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