Member's Mark SF127B-33AI

Questions and Answers

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Anthony CollinsAug 13, 2025
Why does my Member's Mark Indoor Fireplace trip the power circuit when the heater is on?
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  Lori PhillipsAug 13, 2025
  If using the fireplace with the heater on causes a trip in your power circuit, try these steps: * Unplug other appliances from the same circuit and outlet as the fireplace. * Avoid overloading the circuit. * Connect the fireplace to a properly grounded outlet using a thicker cord. * Consider replacing your fuse-box with a qualified one that can handle a heavy load.
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stephen46Aug 16, 2025
What to do if my Member's Mark Indoor Fireplace heater doesn't work, but the switches are on?
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  Patricia FosterAug 16, 2025
  If your heater isn't working, even with the power and heater switches in the “ON” position and the thermostat set to “ON”, try the following: * Turn off the fireplace and unplug it from the wall outlet for 5 minutes. * After 5 minutes, plug the unit back in and operate as normal. * Ensure no objects are blocking the air vents on the top and front of the fireplace. Also, be aware that the heater will automatically shut off as a safety measure if your ambient room temperature is very hot.
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Michael WhiteAug 20, 2025
What to do if my Member's Mark Indoor Fireplace remote control is not working?
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  tedwardsAug 20, 2025
  If the remote control for your fireplace isn't working, try these solutions: * Change the remote batteries. * Operate the remote transmitter at a slow, measured pace. * Press the buttons with an even motion and gentle pressure; avoid repeatedly pressing buttons in rapid succession, as this may cause a malfunction. * Stand closer to the fireplace. * Remove any objects that might be blocking the remote control's signal to the fireplace.
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Stephanie KnightAug 25, 2025
What to do if my Member's Mark Indoor Fireplace display shows '88' and is flashing?
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  joshua16Aug 25, 2025
  If the display unit shows “88” and the function indicator is quick flashing, indicating it is in alarm mode: * Unplug the unit from the wall outlet for 5 minutes. * After 5 minutes plug the unit back into wall outlet and operate as normal. * Make sure that no objects are blocking the air vents on the top and on the front of your fireplace. Note that if your ambient room temperature is very hot, the heater will automatically shut off as a safety protocol.
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Christina BrownAug 28, 2025
Why does my Member's Mark Indoor Fireplace heater shut off after a few minutes?
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  Catherine BishopAug 28, 2025
  If the heater continues to automatically shut itself off after a few minutes, it could be due to the heater reaching its high temperature setting for automatically shutting off at 131 degrees Fahrenheit. Note that the heater thermostat default temperature setting is 72 degrees Fahrenheit. Confirm that your heater temperature setting exceeds your ambient room temperature. If your room temperature is above 72 degrees, your heater will shut itself off, unless you adjust your thermostat to a higher temperature setting. You can also try turning the heater button on and off several times to ensure it's in the "ON" position.
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Michael DunnAug 31, 2025
How to turn on Member's Mark Indoor Fireplace?
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  juliarichardsonAug 31, 2025
  To turn on your Member's Mark Indoor Fireplace, ensure the unit is fully plugged into a standard 120V outlet and press the power button on the control panel.
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Jeffery NealSep 4, 2025
Why is my Member's Mark Indoor Fireplace logs flashing when I press the heater button?
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  Sarah GomezSep 4, 2025
  If pressing the heater button causes the logs to flash and the heater blower doesn't turn on, your Member's Mark Indoor Fireplace might be in child lock mode. To deactivate it, press and hold the Flame Speed button for 5 seconds.
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jamesbrandySep 8, 2025
What does error code 'EE' mean on my Member's Mark Indoor Fireplace?
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  alexander54Sep 8, 2025
  If the display unit on the control panel shows error code “EE”, it means that your thermistor sensor is loose or cut off. Please email or call the provided Toll Free # for a replacement.