7
Disconnecting from a Computer
Disconnect KLIP as instructed below to prevent data loss or file/firmware corruption.
Microsoft Windows
1. Double-click the green arrow in the taskbar located on the lower-right side of the computer
screen (Safely Remove Hardware).
2.
Safely Remove Hardware:
Select “USB Mass Storage Device” from the list that appears and then click on “Stop”.
Stop a Hardware Device:
Select “USB Mass Storage Device” from the list that appears and
then click on “OK”.
3. When the “Safe to Remove Hardware” window appears, click the OK button and disconnect
the USB cable from the player and your computer.
Macintosh OS X
1. On the left side of the Finder Window, identify the appropriate Removable Disk icon.
2. Click on the “Eject” arrow on the right of the Removable Disk icon.
3. Disconnect the USB cable from the player and your computer.
Troubleshooting
If you have a problem with this device, please read the troubleshooting guide below.
The player does not turn on.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.
The buttons do not work.
Ensure that the player is fully charged. Try charging the player overnight (8 hours).
Ensure that the Hold/Lock switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try
using another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your
computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold/Lock switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
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