Mercedes-Benz Sprinter 2021 - Mercedes Me Connect

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Activated Mercedes me connect services
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Selected service in the voice dialogue system
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A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
DatData tra transmission when Meransmission when Mercedes me connectcedes me connect
serservices arvices are noe not activt activatateded
If no Mercedes me connect services are activated
and the data protection query has been conrmed,
the following data will be transferred:
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Vehicle identication number
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Time of the call
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Reason for the initiation of the call
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Conrmation of the data protection prompt
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Vehicle country code
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Call number of the communication platform
installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
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Current mileage and maintenance data
If the Accident and Breakdown Management selec-
tion has been made via the voice dialogue system
and no service has been activated, but the data
protection query has been conrmed, the following
data can be additionally requested from the vehicle
by the Mercedes-Benz customer centre:
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Current vehicle location
If the data protection request has been declined,
the following data will be transferred to enable tar-
geted advice and a smooth service:
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Reason for the initiation of the call
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Rejection of the data protection prompt
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Vehicle country code
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Call number of the communication platform
installed in the vehicle
DatData tra transmission when Meransmission when Mercedes me connectcedes me connect
serservices arvices are active activatateded
Only in the second step, only for the respective
activated services, further case-specic data is
transmitted in order to enable an optimal service.
An overview of the transmitted data can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
DatData pra processingocessing
The data transmitted as part of the call will be
deleted from the transmitting systems once the
call has been completed, provided they are not
used for other activated Mercedes me connect
services.
The case-related data will be processed and stored
in the Mercedes-Benz customer centre and, if nec-
essary for case processing, forwarded to the
service partners commissioned by the Mercedes-
Benz customer centre. Please refer to the data
protection information on the Mercedes me web-
site at https://www.mercedes.me or in the recor-
ded message immediately aer the call to the
Mercedes-Benz customer centre has been set up.
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The recorded message is not available in every
country.
MerMercedes me connectcedes me connect
InfInforormation about Mermation about Mercedes me connectcedes me connect
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Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Contact a Mercedes-Benz service
centre to nd out whether these functions are
available in your country.
Mercedes me connect consists of a variety of
services.
Mercedes me connect Accident and Breakdown
Management and the Mercedes-Benz emergency
call centre are available to you around the clock.
You will nd the breakdown call button and the
SOS button in the vehicle's overhead control panel
(/ page 186).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, call the
national emergency services rst using the stand-
ard national emergency service phone numbers. In
emergencies, you can also use the Mercedes-Benz
emergency call system (/ page 216).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Mercedes me
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