• FAQ
At Meross, we strive to assure your satisfaction. Attached
below is a non-exhaustive list of questions that users are
mostly concerned about.
1. How do I reset my Meross Smart Desk Lamp?
Hold the mode button for 5 seconds, it will reset and enter
Wi-Fi configuration mode. Note that factory reset will
erase all of your custom settings, and you'll have to set it
up again.
2. What if I can't control the smart device with the Meross app?
You can troubleshoot the following:
- Check if your home Wi-Fi is working properly.
- Make sure that you have disabled access control in your
router and that the smart device is not blocked by the
router's firmware.
- Factory reset your smart device and try to add it again.
3. How do I pair my Meross devices with Amazon Alexa or
Google Assistant?
Visit Account->Amazon Alexa or Google Assistant page
within Meross app for pairing instructions.
4. My Home app can't add the device by scanning the QR code.
You can tap "Don't Have a Code or Can't Scan" and input
the code manually.
5. I can't pair my device with HomeKit anyhow.
Please make sure your iOS is connecting to the 2.4GHz of
your home Wi-Fi and you are having iOS13 or above.
Restart your iOS will help due to some system cache issue.
Warranty
•
Meross products are covered by a 12-month limited warranty
from the date of purchase. Please visit
https://www.meross.com/support/warranty for detailed
warranty policy and product registration.
We can only provide aftersales service for products that are
sold by Meross or Meross authorized retailers and distributors.
• Disclaimer
I. The function of this smart device is tested under a typical
circumstance described in our specifications. Meross does NOT
guarantee that the smart device shall perform exactly the same as
described under all circumstances.
2. By using third-party services including but not limitted to Amazon
Alexa, Google Assistant, Apple HomeKit and SmartThings, customers
acknowledge that Meross shall not be held liable in any way for the
data and private information collected by such parties. Meross's total
liability is limited to what is expressly covered in its Privacy Policy.
3. Damages arising from ignorance of the SAFETYINFORMATION
shall not be covered by Meross aftersales service, nor does Meross
take any legal responsibility therefrom.
Customers acknowledge understanding of these articles clearly by
reading this manual.
Canadian Compliance Statement
•
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada's licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1)This device may not cause interference.
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
L'émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d'lnnovation, Sciences et Développement économique Canada
applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes :
1) Cappareil ne doit pas produire de brouillage;
2) Cappareil doit accepter tout brouillage radioélectrique subi, méme si le
brouillage est susceptible d'en compromettre le fonctionnement.
The device meets the exemption from the routine evaluation limits in section 2.5 of
RSS102 and compliance with RSS-102RFexposure, users can obtain Canadian
information on RFexposure and compliance.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la
section 2.5 de RSS102 etla conformité l'exposition de RSS-102rf, utilisateurs peut
obtenir l'information canadienne surl'exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
Cet émetteur ne doit pas étre Co-placé ou ne fonctionnant en méme temps
qu'aucune autre antenne ouémetteur. Cet équipement devrait étre installé et
actionné avec une distance minimum de 20 centimetres entre.
• FCCCompliance Information Statement
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This device complies with Part 15of the FCC Rules. Operation is subject to the
following two conditions:
(I) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy,
and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20cm between the radiator & your body. This transmitter must
not be co-located or operating in conjunction with any other antenna or transmitter.
P/N:6102000293-230306
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