2. What if I can't control the smart device with the Meross
app?
You can troubleshoot the following:
- Check if your home Wi-Fi is working properly.
- Make sure that you have disabled access control in
your router and that the smart device is not blocked by
the router's firmware.
- Factory reset your smart device and try to add it again.
3. My Home app can't add the device by scanning the QR
code.
You can tap "Don't Have a Code or Can't Scan" and input
the code manually.
4. I can't pair my device with HomeKit anyhow.
Please make sure your iOS is connecting to the 2.4GHz of
your home Wi-Fi and you are having iOS 13 or later. Restart
your iOS will help due to some system cache issue.
• Warranty
Meross products are covered by a 12 months limited warranty
from the date of its original purchase. If any problems occur,
please contact support@meross.com for help.
We can only provide aftersales service for products that are
sold by Meross or Meross authorized retailers and distributors.
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