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TROUBLESHOOTING
If you encounter problems, try the possible
solutions provided below.
Sensor Doesn’t Work
• Make sure cables are connected. When
used with an original Xbox 360 console,
make sure the sensor is connected to the
back USB port, and the USB/power cable
is plugged in. The light on the front of the
sensor will light up when the sensor is on.
• Make sure the sensor is in a well-
ventilated area.
• If the sensor software hasn’t been set up,
insert the sensor software disc for a
system update.
Sensor Doesn’t See Player
• Play in the sensor’s play space.
• Turn on lights to brighten the play space.
• Prevent lights, including sunlight, from
shining directly on the sensor.
• Try wearing different clothing that
contrasts with the background of your
play space.
• Clean the sensor lens with a dry cloth.
• Make sure nothing is blocking the sensor’s
viewing angle.
Sensor Loses Player
Try leaving and reentering the play space if
the sensor has stopped tracking you.
Sensor Doesn’t Hear Player
• Don’t place the sensor near sources of
vibration, TV speakers, or other audio
sources.
• Make sure nothing is blocking the sensor’s
microphone array.
Sensor Motors Don’t Adjust Sensor
Viewing Angle
• Make sure cables are connected and the
sensor light is on. When used with an
original Xbox 360 console, the sensor
must be connected to the back USB port,
not a front USB port, and the USB/power
cable must be connected to a power
outlet.
• Make sure the sensor’s motion isn’t
blocked by anything.
• Don’t tilt your sensor on its base or adjust
the sensor viewing angle by hand. Let the
sensor motors adjust the viewing angle
automatically, or you risk damaging your
sensor.
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