Problem Solution
Air conditioner turns on and off
rapidly.
Dirty or restricted air fi lter. Clean air fi lter.
Outside temperature extremely hot. Set FAN speed to a higher setting to
bring air past cooling coils more frequently.
Check for potential obstructions blocking the outdoor intake/exhaust.
Clear any obstructions.
Noise when unit is cooling.
Air movement sound. It is normal to hear the airfl ow. If too loud, set to a
slower FAN setting.
Window vibration - poor installation. Refer to installation
instructions or check with installer.
Water dripping INSIDE when unit
is cooling.
Improper installation. Tilt air conditioner slightly to the outside to allow water
drainage.
Refer to installation instructions - check with installer.
Water dripping OUTSIDE when
unit is cooling.
Unit removing large quantity of moisture from humid room. This is
normal during excessively humid days.
Remote sensing deactivating
prematurely (some models).
Remote control not located within range. Place remote control within 26
feet (8 m) and pointed in the general direction of the air conditioner unit.
Remote control signal obstructed. Remove obstruction.
Room too cold. Temperature setting too low. Increase temperature setting.
Noise when unit starts.
A “da-da” sound may occur for thirty seconds when the unit is turned on
due to the compressor starting. It is normal.
Heat mode does not start or the
machine displays ‘LO’
Wait for the outdoor temperature to rise above the minimum heat pump
operating temperature.
Unit will not connect to WiFi
or App does not work (some
models).
For additional support and troubleshooting tips, visit the “Help” tab within
the SmartHome app.
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