Page 27
Troubleshooting
Tips
Problem Solution
Air conditioner
turns on and
off rapidly.
Dirty air filter- air restricted. Clean air filter.
Outside temperature extremely hot. Set FAN speed to a higher
setting to bring air past cooling coils more frequently.
Check for potential obstructions blocking the outdoor intake/
exhaust. Clear any obstructions.
Noise when
unit is cooling.
Air movement sound. This is normal. If too loud, set to a slower FAN setting.
Window vibration - poor installation. Refer to installation
instructions or check with installer.
Water dripping
INSIDE when
unit is cooling.
Improper installation. Tilt air conditioner slightly to the outside to
allow water drainage.
Refer to installation instructions - check with installer.
Water dripping
OUTSIDE when
unit is cooling.
Unit removing large quantity of moisture from humid room. This is
normal during excessively humid days.
Remote sensing
deactivating
prematurely
(some models).
Remote control not located within range. Place remote control
within 26 feet & 180°, radius of the front of the unit, and pointed
in the general direction of the air conditioner unit.
Remote control signal obstructed. Remove obstruction.
Room too cold. Temperature setting too low. Increase temperature setting.
Noise when
unit starts.
A “da-da” sound may occur for thirty seconds when the unit is
turned on due to the compressor starting. It is normal.
Window does
not insert into
the U-shaped
slot.
Ensure that the “U-shaped” slot is in line with the window, if not,
align the slot with the window.
Ensure that the unit is not slanted too much to cause interference
with the top of the unit. Reference the installation instructions for
more information.
Unit will not
connect to
WiFi or App
does not work
(some models).
For additional support and troubleshooting tips, follow the link in
this QR code:
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