Milestone STA - Page 33

TROUBLESHOOTING
- 30 -
SYMPTOM
CAUSE
SOLUTION
Cartridge is not pierced
(does not fully seat into
cartridge holder)
Inconsistent rubber
diaphragm in cartridge
See pg. 6 for proper
puncture technique.
Tabs break off cartridge
during initial use
Glass cartridge breakage
Not fully rotated into locked
position
Cartridge installed at
improper angle
Cartridge not pierced
Blocked needle or
disposable
Make sure cartridge holder
is twisted counter
clockwise until it stops
Always install cartridge in
perpendicular position
See pg 6 for proper
puncture technique
Replace needle and/or
disposable
Announcements
Cause
“System Error” + 3 tones
Memory data corruption (Main code,
Boot Loader, EEPROM read/write fail)
or Power Supply Fault
“Plunger error” + 3 tones
Platform/motor failure (failed to home,
stuck plunger). Used in manufacturing
to indicate adjustment failure of platform
“Cartridge Error” + 3 tones
This alarm is active only if auto-
cartridge is enabled. Indicates cartridge
breakage/disconnect during plunger
movement or cartridge attached while
clean mode is activated.
“Overpressure” over tone or tone only
Occlusion of tubing or overpressure
condition due to blocked needed. Stuck
plunger.