Mission 770 - Exclusions; How to Claim

Warranty Coverage
18
Exclusions
The following items are excluded from the Mission warranty:
Please note items purchased before 1st Jan 2021 are not eligible for
the extended warranty claim.
- Normal wear and tear and cosmetic damage (including but not
limited to any wear from reasonable use, environmental
deterioration or neglect)
- Products on which the serial number has been removed, altered or
otherwise made illegible.
- Products not purchased from an authorised Mission dealer.
- Products that were not new at the time of original purchase.
- Products sold ‘as is’, ‘as seen’ or ‘with faults’
- Product not purchased from an Authorised Dealer/Distributor
within the region of the claim (ie parallel imports or grey market
products)
- Accidental damage or faults caused by commercial use, acts of God,
incorrect installation, incorrect connection, incorrect packaging,
misuse or careless operation or handling which is not in accordance
with the user instructions.
- Equipment that has been operated in conjunction with unsuitable,
inappropriate or faulty apparatus.
- Repairs, alterations or modifications carried out by parties other
than Mission or its authorised service partners.
- Damage in transit that cannot be attributable to the fault of Mission,
the authorised distributor or dealer (ie. claims otherwise covered by
transit insurance.)
- Faults relating to abnormal or inappropriate power supply voltage
or power surges.
- Faults relating to extremities in temperature, exposure to heat,
water or other liquids, insects, excessive moisture, sand, chemicals,
battery leakage or any other contaminants.
- Any force majeure events, including but not limited to any acts of
God, fire, lightning, typhoon, storm, earthquake, hurricane, natural
disaster, tsunami, flood, war, riot, public disturbance.
- Any other causes beyond the reasonable control of either Mission
and its Authorised Distributor.
How to Claim
To obtain warranty service please contact the authorised dealer from
which you purchased this product and present the limited warranty
certificate oered upon registration of your product’s extended
warranty oer.
Do not dispatch goods without the prior agreement of the dealer
distributor or authorised service centre.
If asked to return products for inspection and or repair, please pack
carefully preferably in the original carton or packaging aording an
equal degree of protection and returned via insured, trackable
courier service.
The authorised dealer or distributor will oer full return details and
instructions. However, please note if unsuitable packaging is used
the warranty may be deemed void due to improper action in return.
Mission or the authorised distributor, dealer or service centre may
make a charge for the supply of new packaging for the return of the
repaired item. Please note, insurance is recommended as goods are
returned at the owner’s risk. Authorised distributors or service
centres cannot be held liable for loss or damage in transit. insurance
and freight charges on the return journey will be paid for by Mission,
authorised dealer, distributor or service centre if corrective work
proves to be necessary.
In the event of ‘no-fault found’ or ‘no repair necessary,’ the return
shipping charge will be the responsibility of the owner.
Important
Safety Instruction
Music Leads,
Technology Follows
Technical Data
ContentsDesigner's Notes
Loudspeaker Installation
Warranty Coverage