Mistral MRC509 - Page 17

17
FAQs and Troubleshooting Guide
Malfunction Possible reason Solution
Indicator light
can’t be turned on
1. Power is o
Check whether power cord is well
connected
2. Circuit failure
Contact our After Sales Support team
for further advice
Heating element
doesn’t heat
1. Circuit failure
2. Fuse
3. Heating element has problem
Contact our After Sales Support team
for further advice
Indicator light is
on, But heating
element
doesn’t heat
1. Circuit failure
2. Heating element has problem
Contact our After Sales Support team
for further advice
Rice is
undercooked
1. Too much or insuicient ingredients
in the cooking pot
Change the ratio of water and rice,
between Min and Max scale
2. Ratio of Rice versus Water incorrect
Change the proportion of water and
rice
3. Cooking pot is not properly seated
Remove/clean deposits from external
surface from cooking pot and
appliance internal wall and heating
plate surfaces
4. Cooking pot is deformed
5. Circuit failure
6. Sensor has problem
Contact our After Sales Support team
for further advice
Rice is overcooked
1. Cooking pot is not properly seated
Remove/clean deposits from external
surface from cooking pot and
appliance internal wall and heating
plate surfaces
2. Cooking pot is deformed
3. Circuit failure
4. Sensor has problem
Contact our After Sales Support team
for further advice
Warm mode
starts
automatically
before cooking
process nished
1. Cooking pot is not in rice cooker
2. Heating while no water in the cooking
pot
Cut o power supply, rice cooker will
work normally again after cooling
down
Overflow when
cooking porridge
1. Too much ingredients inside cooking
pot
Adjust quantity of the ingredients
Display on the
screen is E1/E2/
E3/E4/E5
1. Circuit failure
Cut o power supply and try it later, if
malfunction again, contact our After
Sales Support team for further advice