MITJAVILA V2 - Commercial Warranty; Warranty Coverage and Application; Warranty Incidents and Causes for Exclusion

Commercial Warranty
5ans
Garantie
 Duration
The warranty period (mechanism, surface treatment and fabric) is granted for a
duration of 5 years. The motor and all automation, LED strip and LED accessories are guaranteed for 2 years.
Beyond this warranty period, these parts are chargeable.
The warranty period begins from the date of purchase of the product (date mentioned in the proof of purchase-receipt or invoice)..
The warranty only applies with proof of purchas
The use of the warranty does not have the effect of prolonging its duration
 Warranty application method
The warranty covers all problems encountered in the use of the product for any scheduled event and not excluded by the commercial warranty and
within the warranty deadlines.
To be covered by a warranty coverage contract, the product must have been installed in accordance with the manufacturer’s recommendations and
not have been subject to abnormal use, such as:
• Insufcient or inconsistent maintenance of the attached «cleaning and maintenance» recommendations.
• The use of corrosive or abrasive cleaning products.
• Shock, break or false maneuver.
• Damages due to foreign bodies (sand, lings, etc.)
• Damages due to the non-conforming connection of a power line.
This list is not exhaustive, to obtain the list of incidents «likely to trigger the warranty» and those «excluding the warranty» see the inserts below.
The warranty is limited to the repair or replacement of the defective part or that is responsible for the malfunctioning of the device by an identical
part.
The guarantee does not cover, in any case, travel expenses and direct and indirect damages. Likewise, it does not apply to the expenses of re-
moval and installation of the product subject to the warranty claim, except in the context of the application of the warranty of hidden defects.
Defects found
pe of incidents
Comments
General
- Defective components ........... Due to a non-compliant installation or use.
- Normal wear of the slats……… Dirt, deterioration due to different pollution factors.
- Any kind of shock ................... Scratches, lack of pieces, tears of the acquisition of a product without its
original packaging.
- Degradations .......................... Linked to any negligence, vandalism, falling objects, burns,
impetuous wind, cleaning with a non-conforming product.
- Modied products .................. Addition or replacement of parts other than those sold by MITJAVILA
- Professional use of the awning
- Products stored in a humid environment……………………………
Possible deterioration of the engine.
Settings
- Motor settings, tilt or any other setting.
Defects found
Type of incidents
Comments
General
Expedition of spare parts:
- 72 hours after reception in our ofces for motors and automatisms.
- 72 hours for the dispatch of other spare parts (excluding frame).
- The redirections are in charge of MITJAVILA
Incidents likely to trigger the warranty
Causes of exclusion of the warranty
- Defective pieces
- Defective engine ............. In case the malfunction comes from a manufacturing defect.
- Faulty automation………… Remote control, receiver automation, wind sensor, sun sensor.
- Defect of material .......... Burrs, lack of material, cracks, deformations.
- Defect of nish ............... Lacquer defect, tones.
Fabric
the phenomena of embossed folds, tears or holes inherent in the texture of the bre