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mixologiq MixoTwo - User Manual

mixologiq MixoTwo
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@GrandCruWineFridges
www.grandcruwinefridges.com.au
MIXOLOGIQ
COCKTAIL
MACHINE
OWNERS MANUAL
NEED HELP? CALL
1300 935 683
GRCU4718-Mixo Two User Guide.indd 1GRCU4718-Mixo Two User Guide.indd 1 20/9/22 4:28 pm20/9/22 4:28 pm

Questions and Answers

  • C
    Cameron EllisAug 6, 2025
    Why is the ingredient dose incorrect in my mixologiq MixoTwo Commercial Food Equipment cocktails?
    • M
      Monica AlvarezAug 7, 2025
      The incorrect ingredient dose in your cocktails may be due to the calibration being done with a different ingredient or brand than what you are currently using, or an error occurred during the calibration process. To resolve this, recalibrate the system using the correct ingredient.
  • B
    Brad RichardsonAug 12, 2025
    How to fix a mixologiq MixoTwo Commercial Food Equipment recipe that doesn't fill the glass?
    • H
      Hayley FaulknerAug 12, 2025
      If your recipe isn't filling the glass, it could be due to a couple of reasons. First, check if the recipe requires ice in the glass. Second, the glass size might be larger than the standard size used for the recipe. You can adapt the recipe in the Backoffice to fit your specific glass size.
  • U
    ucoxAug 18, 2025
    What to do if I see error code P-1X5Y-ZO on my mixologiq Commercial Food Equipment?
    • E
      ericabushAug 18, 2025
      The error code P-1X5Y-ZO indicates that the pump or its sensor isn't working properly. To address this, disable the pump and contact your distributor to replace the component or its wiring.
  • A
    Andrew PughAug 25, 2025
    Why does my mixologiq Commercial Food Equipment Slot always show “end bottle” when there is still liquid inside?
    • B
      Barbara TorresAug 26, 2025
      If a slot consistently displays 'end bottle' despite the presence of liquid, the tubes may be the source of the issue. Ensure the tubes are correctly set. If the problem persists, disable the pump and contact your distributor for further assistance.
  • R
    rosschristopherAug 30, 2025
    What to do if an error occurs each time a dose is served with a specific Slot on my mixologiq MixoTwo Commercial Food Equipment?
    • C
      cthomasAug 30, 2025
      If you encounter an error each time a dose is served from a specific slot, it suggests there might be a problem with the pump. In this case, disable the pump and contact your distributor.

Summary

Safety Precautions and Warnings

Important Warnings and Safety Guidelines

Covers general safety, danger/warning symbols, technical safety, and refrigerant information.

Shipping Box Contents Overview

Included Components

Lists all items provided in the MixoTwo cocktail machine packaging.

Installation Guide

Location and Environment Setup

Details the required placement and surrounding space for the machine.

Electrical and Internet Connection

Guides on connecting power supply and internet for machine operation.

Starting the MixoTwo Machine

Initial Machine Startup Procedure

Instructions on turning on the MixoTwo machine and initial messages.

Main Screen Interface Overview

Explains the elements and icons displayed on the main operating screen.

Settings and Menu Description

Settings Menu Navigation

Overview of available options within the settings menu.

Language Selection Process

Steps to change the user interface language on the machine.

Internet Connection Setup

Internet Setup and Requirements

Explains why internet connection is needed and its benefits.

Wireless and Wired Connection Methods

Guides on connecting via Wi-Fi or RJ45 cable.

Advanced Internet Configuration

Instructions for manual IP settings when DHCP is not active.

Bottle Positioning and Installation

Bottle Slot Map and Usage

Details the 20 available bottle slots for ingredients.

Installing Bottles on Top Section

Step-by-step guide for placing bottles in the top section.

Installing Bottles on Inside Section

Instructions for placing bottles in the inside refrigerated section.

Cleaning Procedures

Inside Section Cleaning Procedure

Daily cleaning steps for the internal components of the machine.

Top Section Cleaning Procedure

Weekly or daily cleaning for the top dispensing area components.

Calibration Process

Bottle Calibration Overview

Importance and steps for calibrating ingredients for accurate dispensing.

Calibration Sensor Cleaning

Instructions on how to clean the sensor used during calibration.

Manual Calibration Steps

Detailed guide for performing manual calibration of pipe filling and flow.

Fridge Temperature Management

Optimal Fridge Temperature Settings

Information on ambient temperature and fridge thermostat adjustment.

Preparing a Cocktail

Cocktail Selection and Preparation

Steps for choosing a cocktail and preparing it for serving.

Shake, Serve, and Decorate Instructions

Guidance on shaking, serving with ice, and adding garnishes.

Handling Grey Cocktails

Explains reasons why some cocktails might appear greyed out.

Bottle Empty Detection and Alerts

Bottle Empty Detection Principle

Explains how the machine detects empty bottles and potential issues.

Alert Messages and Handling

Describes common error messages and how to resolve them.

Viewing Cocktail Queue and Cancelling

How to check the status of queued cocktails or cancel them.

Software and Backoffice Features

Software Version and Update Procedure

How to check the current software version and perform updates.

Backoffice Access and Recipe Management

How to access the online portal for recipes and management.

Maintenance and Bottle Management

Routine Maintenance and Distributor Contact

Guidance on contacting the distributor for recurring problems.

Bottle Information and Status Indicators

Explains the status indicators for bottles and electronic cards.

Troubleshooting Common Issues

Common Recipe and Ingredient Issues

Solutions for problems like incorrect glass fill or wrong ingredient doses.

Error Codes and System Malfunctions

Troubleshooting specific error codes related to pumps or electronic cards.

Warranty, Service, and Support

Warranty Registration and Terms

Instructions for registering the product and understanding warranty coverage.

Contacting Support for Assistance

How to get help or request service for the machine.

Overview

The Mixologiq Cocktail Machine, specifically the MixoTwo model, is an advanced automated cocktail machine designed to prepare cocktails efficiently and consistently. It is intended for indoor use and aims to simplify the cocktail-making process, making it accessible to a wider audience.

Function Description:

The MixoTwo Cocktail Machine automates the preparation of cocktails by dispensing precise quantities of various ingredients (alcohols, liquors, syrups, and juices) from up to 20 bottles. It features a user-friendly interface with a touchscreen display that allows users to select from preloaded cocktail families and individual recipes. The machine can be connected to the internet for recipe management (add, edit, delete), consumption statistics, software updates, remote control for troubleshooting, and backoffice support. It includes both chilled and room-temperature storage slots for ingredients, ensuring optimal conditions for different liquids. The machine guides the user through the cocktail preparation process, including instructions for adding ice, garnishes, and shaking/straining. It also provides alerts for empty bottles, new software updates, and other operational issues.

Important Technical Specifications:

  • Model: MixoTwo
  • Refrigerant: R600a (18g)
  • Voltage: 220-240V 50Hz
  • Current: 3.5 A
  • Bottle Capacity: 20 slots (10 chilled, 10 room temperature)
  • Connectivity: USB Wireless Dongle (for Wi-Fi), RJ45 Ethernet port
  • Climate Classification: N (suitable for ambient temperatures from +16 °C to +32°C)
  • Dimensions (Clearance): Minimum 20 cm above the machine for bottle changes, minimum 10 cm space around the machine for air circulation.
  • Power Inlets: Two electrical inlets (one for the fridge, one for the electronic system).

Usage Features:

  • Intuitive Touchscreen Interface: Easy navigation through cocktail menus, settings, and alerts.
  • Preloaded Cocktail Recipes: Offers a variety of "Classical," "Signature," and "Mocktails" families with detailed preparation steps.
  • Recipe Management: Users can add, edit, and delete recipes via an online backoffice portal (https://my.mixologiq.com), requiring internet connection.
  • Ingredient Dispensing: Automatically dispenses precise amounts of ingredients for consistent cocktail quality.
  • Bottle Map: A visual representation of ingredient bottles, showing their location and status (top and inside sections).
  • Calibration Process: Essential for accurate dispensing, the machine features an auto-calibration process that checks ingredient viscosity and sets pumping times. Manual calibration options are also available for fine-tuning.
  • Language Selection: Multiple language options available in the settings menu.
  • Internet Connection Status: Displays active or inactive internet connection status, crucial for updates and backoffice functions.
  • Alert Messages: Notifies users about empty bottles, software updates, and other operational issues. It provides options to "Retry" or "Skip" ingredients if an empty bottle is detected but still contains liquid.
  • Queue Management: Allows users to view and cancel cocktails in progress.
  • Refrigerated Section: Maintains optimal temperature for chilled ingredients. The fridge temperature can be adjusted via an internal thermostat.
  • Mobile Caps with Aerator: Ten mobile caps with aerators are provided for bottles in the top section, designed for easy insertion and degassing.
  • Rigid Tubes and Black Caps: Used for bottles in the inside section, ensuring proper connection and preventing air intake.

Maintenance Features:

  • Regular Cleaning Process: Essential for optimal performance, divided into two main operations:
    • Inside Section Cleaning (Daily Operation): Recommended daily, especially for tubes containing juices or syrups, to prevent deterioration or blockages. Involves removing bottles, filling an inside container with hot water and descaling agent, placing tubes inside, and running a cleaning cycle.
    • Top Section Cleaning (Weekly or Daily): Weekly for dry alcohols, daily for sugary ingredients. Involves removing bottles, placing top containers on their caps, filling with hot water and descaling agent, and running a cleaning cycle.
  • Calibration Sensor Cleaning: If the machine detects a dirty sensor, it will prompt the user to clean it with a dry tissue.
  • Troubleshooting Guide: The manual provides a table of common problems, probable causes, and solutions to assist users before contacting customer support.
  • Software Updates: The machine receives continuous software improvements, with alerts displayed on the screen when an update is available.
  • Backoffice Access: Allows distributors and users (with access codes) to manage recipes and monitor machine statistics, aiding in remote maintenance and support.
  • Warranty and Service Support: A 1-year warranty is provided, and users can register their product and request service through the manufacturer's website.

mixologiq MixoTwo Specifications

General IconGeneral
Brandmixologiq
ModelMixoTwo
CategoryCommercial Food Equipment
LanguageEnglish

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