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Troubleshooting
What should I do if I cannot turn on my tablet?
Connect the charger and check the battery level on the screen.
Make sure that the battery is fully charged. If the battery is too
low, your tablet will not turn on. Connect your tablet to the
power adapter and fully charge the battery.
Can I open Microsoft Office and PDF files on my tablet?
You can purchase and download third party applications to
read these files.
What should I do if my tablet won't recognize the microSD™
card?
Make sure that you have inserted a certified microSD card.
Make sure that you have inserted a microSD card correctly
and securely.
With the micoSD card inserted, turn off your tablet, then turn it
back on.
Make sure that you are attempting to view your files in the
correct location on your tablet. Go to a file management app,
such as the Gallery app, to view your files.
What should I do if I can't access the web?
Check the wireless signal indicator in the status bar at the top
of the screen.
If there is no signal, you are not connected.
Make sure that Wi-Fi is turned on. See Connect to a Wi-Fi
network.
Make sure that you select the right network and enter the
correct password. See Connect to a Wi-Fi network.
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