MOBOTIX Door Station:
Reset and Reconfigure
1. Introduction
The MOBOTIX Support Team receives many support request related to mis-configured Door Station systems. Often
the best course of action is to reset and reconfigure the system. This insures a clean configuration and that the
Door Station functions properly. The intention of this paper is to explain the proper procedure to reset and
reconfigure a Door Station system.
2. Procedure
2.1. Resetting the system components
If all of the Door Station components, T24 or 25 camera and MxBus modules, are already set to factory default
settings it is possible to skip this part of the procedure and to go directly to the auto-configuration process
described in section 2.2 bellow. The following steps explain how to check the status of MxBus modules, Hardware
reset of MxBus modules if necessary, software reset of MxBus modules and camera, and reset of Grandstream
phones.
2.1.1. Checking the status of MxBus Components
The goal is to be able to reset the MxBus modules via the camera and then the camera itself via the cameras web
browser interface. For this to be possible the camera and the MxBus modules need to be communicating properly.
If the LED’s on the Keypad or the Door Master are blue or green it is possible to proceed with the software reset in
step 2.1.3. If, however, the right LED on the Keypad above the bell button, or the left LED on the Door Master above
the audio button are flashing, it is likely that there is an encryption error on the MxBus. To check the status of the
MxBus modules go to >Admin >Manage MxBus Modules. If you see Invalid Encryption under Status Details the
MxBus modules will need to be hardware reset which is described in the next section 2.1.2. The most common
reason for an Invalid Encryption status is that the camera was reset before the MxBus modules which leaves an
encryption key on the modules that the camera no longer recognizes.
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