5. COMPLAINT
Our electric bikes are built to last. Nevertheless, an electric bicycle is made up of parts with different lifespans, and the time-limited claim right will
therefore vary depending on which part of the bicycle is being claimed. Some components such as the motor and battery are more exposed to
natural wear and tear and will therefore have a shorter life expectancy than the bike as a whole.
Remember that proper maintenance and use are critical to the product’s lifespan. User error is not eligible for complaint. Lack of maintenance
combined with incorrect use is among the most common reasons for an electric bicycle to be damaged, and will not be covered by the right of
complaint. We always recommend our customers to follow our maintenance and product instructions, as this can be of great importance in the
event of a complaint.
See our website for current warranty conditions, information on complaints and how to proceed.
Please note that intensive or commercial use, such as daily food deliveries, will affect and reduce your right to make a complaint. The bikes are desig-
ned for normal private use and intensive use will accelerate wear and possibly cause faults/damages not covered by the Consumer Purchase Act.
5.2 COMPLAINT AND SERVICE REQUESTS
We refer you to your supplier for complaints and service requests.
5.1 WHAT DOES THE RIGHT OF COMPLAINT INCLUDE?
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