1. Is delivery set tubing
pinched, kinked or
clogged?
NO
NO
YES
YES
2. Is tab on inside of
door broken?
4. Are there visible
signs of damage to
pressure sensors
area?
Check delivery set for obstructions or kinks in tubing.
Correct blockage and resume feeding.
Clean pressure sensor area with a cotton swab, soft cloth or
dampened sponge, or wash entire pump under running water.
Do not use abrasive materials or harsh chemicals.
Plug another device into outlet to verify outlet is functioning
properly.
YES
YES
3. Is pressure sensor
region of cassette
receptacle clean?
2. Is wall outlet
functioning properly?
NO
Contact MOOG Customer Service, (800) 970-2337
to order a new door.
1. Is A/C adapter
charger plugged
into wall outlet and
pump properly?
NO/
UNSURE
NO/
UNSURE
YES
4. Does charger port
appear to have any
damage including
bent or missing pins?
YES
Check connections for both wall plug and pump adapter.
Green indicator light on charger wall plug should be
illuminated and pump display should have plug symbol with
scrolling bars between E and F of fuel gauge.
When pump is fully charged, bars will stop scrolling.
5. Is Battery Symbol
and E and F of fuel
gauge flashing?
Contact MOOG Customer Service, (800) 970-2337
to return pump for service.
If condition continues, contact MOOG Customer Service,
(800) 970-2337 to return pump for service.
NO FLOW IN or NO FLOW OUT Alarm
• NO FLOW IN – Occlusion between delivery set and pump.
• NO FLOW OUT – Occlusion between pump and patient.
YES
Contact MOOG Customer Service, (800) 970-2337
to return pump for service.
Contact MOOG Customer Service, (800) 970-2337
to order a new charger.
NO
NO
3. Does charger adapter
appear to have any
damage?
YES
Contact MOOG Customer Service, (800) 970-2337
to return pump for service.
NO
Disconnect from patient and fill a new delivery set with food.
Prime set and start pump. If alarm continues, contact MOOG
Customer Service, (800) 970-2337 for assistance.
CHARGING PROBLEMS
YES
NO
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