Scout is covered by a 12-month warranty. Our warranty period begins
on the date which your product is received.
Will you be able to control Scout via internal network, wifi
access, secured private connection directly from our internal
network to the robot without relaying data to some server
linked to any 3rd party?
Yes. Scout supports "WiFi direct" mode, where the smartphone
connects to the bot directly. Even going through the "WiFi router"
mode (in this mode, the bot can be accessed worldwide), the
connection is secured peer-to-peer. The video stream doesn't go
through any servers.
Will this product be able to be controlled on a PC or are we
limited to phones and tablets?
Scout doesn't support Windows PC. It supports iOS, Android devices.
It can also stream videos to Alexa screen devices, like Echo show.
Is Scout Homekit enabled?
Scout can be controlled by Siri. We have not qualified HomeKit
integration yet. Once those features can be updated via the web with
an Over-the-air update.
Can scout be controlled from a PC/MAC, without any
intermediary servers such as Amazon Alexa or Google Home?
The product itself doesn't support control from PC/MAC unless you
want to build the entire project from the open-source database. The
easiest way is to use an Android PAD or iPad and run WiFi direct mode,
if you want to completely avoid the internet.
Where is Scout made?
Our manufacturing partners are Hongkong-based companies. Scout is
currently being produced in their southern China factory.
How long will the battery last using Night Vision?
Approximately 1 hour.
Does Scout have Facial Recognition?
Facial recognition will not be on the standard product primarily due to
privacy concerns. But developers and programmers are welcome to
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