Morbark, LLC is committed to making sure that your machine is
operational and productive at all times. We carry an extensive inventory
of parts so that if a part on your machine fails, we’ll get a replacement
part to you as soon as possible.
To better help you please follow these steps:
1. Contact us at (800) 255-8839 and order the part
• Let us know whether the part is under warranty. We will send
to you a claim form(s) that includes instructions for filling it out.
2. Fill out the claim form(s)
• If there are labor expenses that need to be reviewed for
reimbursement, then a completed and approved “Prior
Authorization” form must be attached to the warranty claim
form and sent to Morbark, LLC.
• All replacement parts are invoiced to the customer. A credit is
issued after the completed warranty claim form and failed part
are received at Morbark, LLC and the cause of failure
determined to be a defect in materials or workmanship.
3. Install the new part and send the defective part to Morbark, LLC.
Warranty Claims
• Attach the Morbark, LLC invoice received for the replacement
part. If the replacement part was purchased from a Morbark
distributor, then attach the distributor’s invoice. Morbark
retains the right to refuse any claim when original Morbark
replacement parts have not been used.
• Ship the defective part to Morbark, LLC, 8507 S. Winn Road,
Winn, MI, 48896 Attention: Warranty Returns. All returned
parts must be shipped freight prepaid.
Use the pink copy and Morbark invoice as a packing slip. Keep the
golden rod copy for your records and any future inquiries
concerning the claim.
• The white, yellow, and green copies need to be mailed to
Morbark Warranty, PO Box 1000, Winn, MI, 48896. Both the part
and claim form need to be received for warranty consideration.
If you have any questions about the warranty claim process, please call us
and ask for the warranty department.
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