Helpline
If you are having a problem with your appliance,
please call our Helpline, as we are more likely to
be able to help than the store you purchased the
item from.
Please have the product name, model number
and serial number to hand when you call to help
us deal with your enquiry quicker.
UK Helpline: 0344 871 0944
IRE Helpline: 1800 409 119
Spares: 0344 873 0710
Talk To Us
If you have any questions or comments, or want
some great tips or recipe ideas to help you get
the most out of your products, join us online:
Blog: www.morphyrichards.co.uk/blog
Facebook: www.facebook.com/morphyrichardsuk
Twitter: @loveyourmorphy
Website: www.morphyrichards.com
Contact us
8
• Water is dispensing from the
S
team Wand
• Steam Control is open • Rotate the Steam Control so
i
ts closed
Troubleshooting
Problem Reason Solution
• T
he Coffee temperature is too
cold
• H
eater block is not hot enough
before dispensing
• B
efore dispensing Coffee,
make sure the ready light is
illuminated.
• T
he Coffee grinds are wet after
u
se
• C
offee is not compact enough
• T
amp the coffee before
i
nserting.
• Espresso is weak • Wrong Coffee Type • Always use espresso coffee
grinds
• Milk is not frothing • Air and steam are not getting
into the milk
• Use a pin to clean the Steam
Wand nozzle and air holes in
the cleaner
• Coffee is too strong or weak • Wrong volume of coffee • Use the correct coffee filter:
1 person - 7g
2 person 14g
• What is E.S.E, and where can I
find them?
• Easy Serving Espresso, coffee
within a teabag
• They are available online and in
some supermarkets
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