10
TROUBLE SHOOTING
Issue Possible Cause Remedy
Product does not start • Is it used continuously
for a long time?
• Is the food stuck on the
blade?
• Is the motor assembly
and the blending cup not
rotated in place?
• The red light flickered.
• Wait for the motor to cool
down before using.
• Remove the remaining food
and use it again.
• Install the motor assembly
and blending cup in place
before starting.
• Fully charge before use.
When working, the blade is stuck
and the lamp flashes
• The ingredients are too
large and cause the
blade to stick.
• Fruits and liquids exceed
the maximum scale rated
by the product.
• The ingredients are washed,
peeled, and cut into small
cubes of about 1cm. Don’t
let the blade touch the pulp
first, then turn on and put it
in position.
• Reduce the liquid capacity
to not exceed the rated
capacity of the cup.
Burnt smell coming from the
motor
• Continuous use time is
longer than 40 second
intervals.
• The high-powered motor
is inside the main unit.
Due to the friction of the
carbon brush, an odour will
occur, but it is not a product
failure. Please feel free to
use.
Charging without prompt (red light
not on)
• Bad connection of USB data
line.
• Due to the identification
restrictions of some branded
adapters on the electrical
equipment, the actual output
voltage and current do not
meet the requirements.
• Check the connection status
of the USB data line to ensure
that the connection is normal.
• Charge the product with the
universal adapter of DC5V/1A
and above, which is purchased
through regular channels.
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