97
Troubleshooting
My phone rings 
even though I 
selected the silent 
or vibrate alert 
profile.
 
The ringer may be set to play a tone even 
though your phone is set to a silent alert 
profile. 
I tried to place a 
call and heard an 
alternating high/
low tone.
 
Your call did not reach the wireless 
system. You may have dialed the number 
too soon after turning the phone on. Wait 
until the display shows the name of your 
service provider before you make a call. 
I cannot make/
answer calls.
 
Make sure that you have a phone signal. 
Avoid electrical or radio interference, and 
obstructions such as bridges, parking 
garages, or tall buildings. Your phone may 
also have the Call Barring feature turned 
on. If you know the unlock code, you can 
change this setting in the security menu. 
( 
 > 
Settings
 > 
Security
). Also, check and 
make sure your SIM card is inserted and 
working. 
My phone has 
poor reception 
and drops calls.
 
Make sure you have a phone signal. Stay 
clear of any obstructions such as bridges, 
parking garages, or tall buildings. 
I cannot hear 
others on my 
phone.
 
While on a call, adjust the volume by 
scrolling with the   to either the right 
(to increase) or to the left (to decrease) 
the phone volume in the earpiece. Also, 
make sure that your phone's earpiece is 
not blocked by its carrying case. 
Problem Solution
C155_Florida(U.S.).book  Page 97  Friday, December 31, 2004  10:44 AM