Troubleshooting
Problem Solution
No Power Reposition or replace AA batteries.
Recharge or replace NiMH battery pack.
Message Not Transmitted Make sure the Push-To-Talk button is completely pressed as you transmit. Reposition or replace batteries
Message Not Received Confirm radios have the same Channel and Interference Eliminator Code settings. Make sure Push-To-Talk
button is not inadvertently being pressed. Reposition or replace batteries. Obstructions, operating
indoors, or in vehicles may interfere with communication. Change your location. Check to make sure
volume is turned up.
Message scrambled Scramble code is on or setting doesn’t match other radios; all radios must use the same scramble code.
Hearing Other Conversation or Confirm Interference Eliminator Code is set, (active settings are 1-38).
Noise on a Channel Shared Channel or Interference Eliminator Code may be in use, try another.
Limited Talk Range Steel/concrete structures, heavy foliage, and use in buildings and in vehicles will decrease range, check for
clear line of sight to improve transmission. Wearing radio close to body such as in a pocket or on a belt
will decrease range, change location of radio.
Heavy Static or Interference Radios too close together. Radios must be at least 1.5 metres apart, increase your distance. Radios too far
apart. Obstacles interfere with transmission. Talk range is up to 3 kilometres in clear, unobstructed
conditions.
Cannot change channel/ Make sure radio is unlocked.
code settings
Cannot access all menus Verify whether short menu is activated. Disable short menu by pressing \ while turning on the radio
Low batteries Recharge NiMH battery pack or replace AA batteries. Extreme operating temperatures will affect the life of
the battery.
Charger LED double flashing Charger not properly positioned. Reposition charger and ensure it is firmly clamped to the radio, battery,
or charging dock. Battery power is very low; battery is charging up slowly before it starts to quick charge.
Motorola Product Services: If the radio still doesn’t work properly, contact your place of purchase.
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