Motorola XTS5000 Portable Radio Care and Troubleshooting
Radio Care
The XTS 5000 radio casting has two vent ports that allow for pressure equalization in the radio. Never poke these
vents with any objects, such as needles, tweezers, or screwdrivers. This could create leak paths into the radio
and the radio’s submergibility will be lost.
(For XTS 5000 R Radios Only) The XTS 5000R radio is designed to be submerged to a maximum depth of 6
feet, with a maximum submersion time of 4 hours. Exceeding either maximum limit may result in damage to the
radio.
(For XTS 5000 R Radios Only) Elastomer technology materials used for seals in rugged portable radios can age
with time and environmental exposure. Therefore, Motorola recommends that rugged radios be checked annually
as a preventive measure in order to assure the watertight integrity of the radio. Motorola details the disassembly,
test, and reassembly procedures along with necessary test equipment needed to inspect, maintain and
troubleshoot radio seals in the radio’s service manual.
If the radio battery contact area has been submerged in water, dry and clean the radio battery contacts before
attaching a battery to the radio. Otherwise, the water could short-circuit the radio.
If the radio has been submerged in water, shake the radio well so that any water that may be trapped inside the
speaker grille and microphone port can be removed. Otherwise, the water will decrease the audio quality of the
radio.
Do not disassemble the radio. This could damage radio seals and result in leak paths into the radio. Any radio
maintenance should be performed only by a qualified radio technician.
Handling
Do not pound, drop, or throw the radio unnecessarily. Never carry the radio by the antenna.
Avoid subjecting the radio to an excess of liquids. Do not submerse the radio unless it is a ruggedized, XTS5000R
model.
Avoid subjecting the radio to corrosives, solvents or spirits.
Do not disassemble the radio.
Keep the accessory-connector cover in place until ready to use the connector. Replace the cover immediately
once the accessory has been disconnected.
Troubleshooting
Radio Dead; Display Does Not
Turn On
Replace with charged battery.
Send radio to the Radio Shop.
Send radio to the Radio Shop.
Radio Dead; Display Turns Off
Send radio to the Radio Shop.
No Receive Audio or Receiver Does Not
Unmute
Send radio to the Radio Shop.
Audio Distorted or Not Loud Enough
Synthesizer Not On Frequency
Send radio to the Radio Shop.
RF Sensitivity Poor – Does not receive
radio traffic.
1. Synthesizer Not On Frequency
Send radio to the Radio Shop.
2. Antenna Switch/Connector
3. Receiver Front-End Tuning
No RF Power Out – Poor transmit range.
1. TX Power Level or Frequency
Send radio to the Radio Shop.
2. No Injection To Power Amplifier
3. Antenna Switch/Connector
No Modulation; Distorted Modulation
Send radio to the Radio Shop.
Bad Microphone Sensitivity
1. Check Deviation and Compensation
Send radio to the Radio Shop.
No/Low signaling (PL, DPL, MDC)
Send radio to the Radio Shop.
No “KEYLOAD” on Radio Display When
Keyloading Cable is Attached to the Radio
Side Connector
1. Defective Keyloader Cable
Send radio to the Radio Shop.
Keyloader Displays “FAIL.”
Use correct keyloader type. Refer to
Keyloader User Guide for more
information.
Send radio to the Radio Shop.
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