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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK
PROBLEMS
CAUSES
SOLUTIONS
The appliance does not work.
It is not plugged in.
Plug your appliance into the mains
power supply.
The jug and the lid are not in the
correct place or are not locked
correctly.
Check that the jug and the lid are
correctly positioned and locked following
the diagrams in the instructions
Excessive vibrations.
The appliance is not placed on a flat
surface, the appliance is not stable
Place the appliance on a flat stable
surface.
Amount of ingredients too big or
too small.
Respect the minimum or maximum
authorised volume.
Leak through lid.
Volume of ingredients is too high.
Reduce the quantity of ingredients
processed.
The lid is not positioned or locked
correctly
Lock the lid firmly onto the jug
The waterproof seal is not present
Position the carrier seal on the lid.
The waterproof seal has been cut
through or damaged
Change the seal or contact an
approved service centre
The blades do not rotate easily
Pieces of food too big or too hard
Reduce the size or quantity of the
ingredients processed.
Add some liquid
Display “STOP”
Motor overload caused by too large
an amount of ingredients or pieces of
food that are too hard or too large
Unplug your appliance and let it cool
for 30 mins and reduce the amount of
ingredients to be processed.
Displays “SECU” + red indicator
light is flashing
Empty jug, nearly empty or
not enough liquid in recipe
Unplug your appliance. Add some
liquid up to the minimum level of the
bowl
(See Fig. 7)
.
Displays “Err”
+ red indicator light is flashing
The heating element does not work
Unplug your appliance and contact an
authorised centre.
Displays « ntc »
+ red indicator light is flashing
The temperature sensor is no longer
working
Unplug your appliance and contact an
authorised centre.
The touchscreen is not working
The screen may be damp
Let the appliance rest for 15 minutes
Your appliance still doesn’t work?
Contact the Customer Relations Helpline - see contact list.
RECYCLING
• Disposal of packaging materials and the appliance.
The packaging is made of exclusively environmentally safe materials that can be disposed of
according to current recycling regulations.
To dispose of your appliance, consult the appropriate department of your local authority.
• Expired electronic or electrical products:
Think of the environment!
Your appliance contains valuable materials which can be recovered or recycled.
Please take it to a local waste collection point where it will be disposed
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