This document is an End User Quick Start Guide for Miswitch Communications' services, focusing on voicemail setup, desk phone usage, call handling, and the ReachUC application for mobile and desktops.
Function Description:
The guide provides instructions for users to set up and manage their voicemail, make and receive calls using a desk phone, handle various call transfer scenarios, and install and use the ReachUC application for unified communications on mobile devices and desktops. It aims to empower end-users with the essential knowledge to effectively utilize Miswitch Communications' PBX (Private Branch Exchange) system.
Important Technical Specifications:
While the document doesn't list explicit technical specifications like processor speed or memory, it implies the following:
- Voicemail System: Supports multiple mailboxes, custom greetings, dial-by-name directory, and PIN-protected access. Default PIN is 2323.
- Desk Phones: The guide references Yealink T54W and T46U phones, which are IP phones. These phones feature programmable top keys (up to 26 for T54W), soft keys, a message waiting indicator, headset support, mute, messages, hold, transfer, redial, navigational buttons, volume control, dial pad, and speaker.
- Call Handling: Supports attended transfer, blind transfer, voicemail transfer, call park, and call hold.
- Extension Dialing: Uses 3-to-4 digit extensions.
- Intercom: Functionality to directly connect to another extension without ringing.
- ReachUC Application: A unified communications application for mobile (iOS and Android) and desktop (Windows and Mac) that integrates with the PBX portal. It supports web callbacks and 911 calls (routed via cellular service for mobile, and via UCaaS provider for desktop).
- Network Requirements: Implies an internet connection for accessing the user portal and using the ReachUC application.
Usage Features:
Voicemail:
- Initial Setup: Users are guided to record their name for the dial-by-name directory and a personal greeting.
- Accessing Voicemail (Desk Phone):
- Press the "Messages" button or dial 5001.
- Enter the default PIN (2323) followed by #.
- For multiple mailboxes, use directional arrows to select the desired extension.
- Accessing Another Person's Mailbox:
- Dial 5000.
- Enter the other person's extension number.
- Enter the other person's voicemail PIN followed by #.
- Voicemail System Flow (Diagram): A detailed flowchart illustrates options for new messages (save, replay, forward to user, delete, skip, fast forward), saved messages (reply, rewind, pause/continue, fast forward), sending messages (during recording: skip, rewind, pause/continue, fast forward; options: to mailbox, to individuals, to all, to defined groups), set call forwarding (to mailbox, destination device, turn forward on/off, forward to here), control options (set password, record name), greetings (record greeting, review greeting, select greeting), and deleted messages (retrieve to saved box, replay, skip).
- Voicemail Notes:
- Reply only to internal callers.
- User extensions delimited by #.
- "To Mailbox" is equivalent to Do Not Disturb (DND).
- "Forward to here" forwards all calls to the current phone (requires confirmation).
- The hash key (#) can skip audio prompts.
- Accessing Voicemail (User Portal):
- Start a web browser and go to phone.miswitchcommunications.com.
- Log in with username (ext@customerdomain) and password.
- The portal provides access to messages, fax, contacts, answering rules, time frames, phones, music on hold, and reporting.
- Recording Greeting (User Portal):
- From the "Settings" tab of the Messages page, click the speaker icon.
- Click "Record" next to "New Greeting" to have the system call you, or upload an existing greeting.
Desk Phone Usage (Yealink T54W and T46U):
- Making Calls:
- On-hook: Dial the number, then pick up handset/headset or press speaker.
- Off-hook: Pick up handset/headset or press speaker, then dial the number.
- 10 or 11 digits for US and Canada calls.
- Receiving Calls:
- Handset: Lift the handset.
- Speakerphone: Press the "Speaker" button.
- Headset: Press the headset button on the headset or phone.
Handling Calls:
- Attended Transfer:
- Press "Transfer" key/softkey.
- Dial recipient's extension or press their BLF.
- Speak to recipient, then press "Transfer" again to complete, or cancel.
- Blind Transfer:
- Press "Transfer".
- Dial recipient's extension.
- Press "B Transfer" key, or recipient's BLF/Speedial button.
- Voicemail Transfer:
- Press "Transfer".
- Press 7.
- Dial recipient's extension or BLF.
- Press "B Transfer".
- Transfers to External Numbers: Follow transfer directions but dial a 10-digit phone number instead of an extension.
- Park and Hold:
- Hold: Local function, call cannot be picked up by another station.
- Park: System-wide function, call can be picked up by any phone.
- To Park a Call: Press "Park" key in an active call. The system transfers the caller to the Park extension, and the LED turns from green to red. Hang up.
- To Retrieve a Parked Call: Press the "Park" key where the call was parked from any phone.
- Extension Dialing: Dial 3-to-4 digit extension or press the corresponding button.
- Intercom: Dial *50 + ext (e.g., *50100 for extension 100). The other phone will beep, and its microphone and speaker will turn on.
ReachUC Application:
- Mobile Application Installation: Search "ReachUC" on App Store or Google Play, then install. Log in with credentials from the PBX portal.
- Desktop Application Installation: Go to reachuc.com/download, select Windows or Mac, install, and log in with PBX portal credentials.
- Emergency 911 Calls:
- Mobile (ReachUC): Dials out using existing cellular service; not routed through UCaaS provider.
- Desktop (WebRTC): Routed through UCaaS service provider.
Maintenance Features:
The document does not explicitly detail maintenance features for the devices. However, it implicitly suggests that system administrators or Miswitch Communications handle system-level maintenance and feature set configurations. Users are advised to contact their system administrator or Miswitch directly for additions to the system or support.
- Email: support@miswitchcommunications.com
- Phone: (866) 835-8738
- Website: www.miswitchcommunications.com
- Call/Text Support: 248-929-9940
- Text "Guide" to 248-929-9950 for a digital copy of the guide.
- Resources Page: www.miswitchcommunications.com/resources
- ReachUC Resources: www.reachuc.com
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