Why does my Mul-t-lock Door locks beep twice during operation?
If you hear two sets of double long beeps every time the Mul-t-lock Door Unit locks or unlocks, this indicates a low battery. To resolve this, charge the Door Unit.
Why can't I connect my mobile app to my Mul-t-lock ENTR™ Door locks?
If you can't connect the mobile app to your Mul-t-lock ENTR™ door lock, it might be because another phone user is already connected. Only one smartphone can connect to the ENTR™ at a time.
What to do if Mul-t-lock Door locks sliders don't respond?
If the sliders on your Mul-t-lock door lock aren't responding as expected, turn the unit OFF, wait 3 seconds, and then turn it back ON. Avoid touching the unit until you hear the power-up beeps.
Why does my Mul-t-lock ENTR™ Door locks unlock instead of lock?
If your Mul-t-lock ENTR™ unlocks the door instead of locking it, repeat the door configuration process. Define [1] for a left-side lock or [3] for a right-side lock.
What to do if Mul-t-lock Entr Door locks operating key will not operate the cylinder?
If the operating key will not operate the Mul-t-lock cylinder, push the key towards the cylinder and try to operate it. If it still doesn't turn, call a locksmith.
How to stop constant beeping from Mul-t-lock Door locks?
If your Mul-t-lock door unit beeps constantly, place the knob in the zero position.
How to fix a failure to pair a credential with Mul-t-lock Entr?
If you are experiencing a failure to pair a credential with your Mul-t-lock door unit, try the following: * Repeat the process closer to the door unit. * Turn the door unit OFF and then back ON. * Reboot your smartphone and the Door Unit.
What to do if Mul-t-lock Door locks bolts are going out when the door is open?
If the bolts on your Mul-t-lock Door locks are going out when the door is open: * Check if the magnet exists. * Unlock the door using the sliders, quickly shut the door, and lock it using the sliders.
What to do if Mul-t-lock Entr latch isn't pulled?
If the latch isn't pulled in your Mul-t-lock Door locks (high friction on the bolts & latch), try to pull/push the door toward the frame. If that doesn't work, consult your installer to adjust the door or lock case.
Why does Mul-t-lock Entr Touchpad Reader show wrong code?
If placing a code in the Touchpad Reader results in a 'wrong code' message, even if the code is correct, it could be because the specific code already exists.
Detailed steps for installing the cylinder and the main unit.
Explains how to turn the ENTR® lock ON and OFF.
Steps to perform the initial setup and activation of the ENTR® lock.
Details the default factory PIN code and important security notes.
Step-by-step guide to change the ENTR® lock's PIN code.
Configures the ENTR® lock for left or right side door mounting.
Procedure to add a remote control to the ENTR® lock system.
Procedure to connect the Touchpad Reader to the ENTR® lock.
Setting or changing the Master PIN code for the Touchpad Reader.
Steps to replace the batteries in the Fingerprint Reader.
Adding a new Master User, requiring fingerprint and PIN.
Registering a fingerprint for a user on the Fingerprint Reader.
Assigning a PIN code to a user for the Fingerprint Reader.
Methods to unlock the door using the Fingerprint Reader.
Restoring the Fingerprint Reader to its default factory state.
Procedure to connect your smartphone to the ENTR® lock.
Troubleshooting common issues and their solutions.
General| Communication | Bluetooth |
|---|---|
| Pick Resistance | High |
| Power | Battery Powered |
| Control Options | smartphone app |
| Keyway | Mul-t-lock |
| Bump Resistance | Yes |
| Drill Resistance | Yes |
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