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Instructions for downloading the MyPlace app from the Apple App Store on iPhones/iPads.
Troubleshooting steps for Apple devices, including iOS compatibility and App Store search.
Troubleshooting for Android devices, focusing on version compatibility and WiFi connection.
Steps to enable or disable remote access for controlling the MyPlace system remotely.
Initial setup steps for Google Home and Amazon Alexa integration with Smart Khaya.
Process for linking MyPlace accounts with Google Assistant and Amazon Alexa.
The MyPlace system is a comprehensive smart home solution, proudly Australian-made and supported, designed to provide comfort and convenience through its Android wall-mounted touch screen and integrated smart home systems. It acts as a central hub for controlling various aspects of your home environment, including air conditioning (MyAir) and lighting (MyLights), and offers the flexibility to integrate with other smart applications (MyApps).
The core of the MyPlace system is its dedicated wall-mounted touch screen, which runs on the Android operating system. This touch screen serves as the primary interface for managing your MyPlace system. It allows users to control their ducted air conditioning, adjust lighting, and manage other integrated smart home features. Beyond its primary function, the Android operating system enables the installation of additional apps from the Google Play Store, such as news, email, and weather applications, transforming the touch screen into a versatile smart home hub.
The MyPlace system is designed to be controlled not only from the wall-mounted touch screen but also remotely via Android or Apple smartphones and tablets. This smart device control can be utilized within the home via a personal WiFi network or remotely using the phone's internet connection (e.g., 3G/4G). The system's remote access capability is enabled by default, allowing users to manage their home environment even when they are away.
For air conditioning, the MyAir component allows users to turn the aircon on or off, likely with further controls for temperature, fan speed, and zoning, although these specific details are not explicitly mentioned. The MyLights/MyPlace component enables control over lighting, including the ability to run pre-set scenes like "My Welcome" or "My Goodbye," suggesting customizable lighting configurations for different moods or activities.
The system also integrates with smart assistants like Google Home and Amazon Alexa through "Smart Khaya." This integration allows users to control their MyPlace system using voice commands, such as "Ask/Tell Smart Khaya to turn on the Aircon" or "Ask/Tell Smart Khaya to run My Welcome." This hands-free control adds another layer of convenience to the smart home experience.
The MyPlace wall-mounted touch screen is permanently attached to the wall and can pivot between portrait and landscape modes, ensuring optimal viewing and interaction for all installed apps. To exit the MyPlace app and access other Android features, users simply press the home button on the touch screen.
Setting up WiFi on the wall-mounted touch screen is a crucial first step for smart device control and remote access. This involves ensuring an existing home WiFi network is available, accessing the Wi-Fi settings on the touch screen, finding the home WiFi network in the list, entering the password, and connecting. Once connected, the touch screen can communicate with the home network and the internet, enabling remote control and app downloads.
For controlling the MyPlace system from a smartphone or tablet, users need to download the MyPlace app from the Apple App Store or Google Play Store. For Apple devices, this involves having an Apple ID, searching for "MyPlace" in the App Store, and installing the app. For Android devices, users need to add a Google Account to their phone, open the Google Play Store app, search for "MyPlace," and install it. Compatibility notes emphasize that devices should be running the latest iOS or Android versions for optimal performance.
Remote access, enabled by default, allows control of the MyPlace system from outside the home WiFi network. The process for enabling or disabling remote access involves opening the MyPlace app on the wall-mounted touch screen, pressing the "Setup" button, and then the "Remote Access" button. Disabling remote access also clears all paired smartphones/tablets and affects Smart Khaya commands and MyPlace Garage Door notifications. Pairing a phone with the MyPlace touch screen for remote access requires the phone to be connected to the same home WiFi network as the tablet initially.
Integrating with Google Home or Amazon Alexa for voice control involves a process called "Account Linking." For Google Assistant, users open the Google Home or Assistant app, say "ok google, talk to Smart Khaya," and confirm the account linking. For Amazon Alexa, users open the Alexa app, navigate to "skills and games," search for "Smart Khaya," and enable the skill. A one-time access code generated on the wall-mounted touch screen is then entered on the mobile phone's Smart Khaya account linking page to complete the process. Unlinking Smart Khaya from the MyPlace touch screen is also possible through the Google Home app (via web browser or Android phone) or the Alexa app.
The manual provides troubleshooting guidance for common issues, particularly related to network connectivity and remote access.
For the tablet coming on and off the network or not automatically reconnecting, recommended steps include:
For certain routers not allowing remote access, the troubleshooting steps include:
If mobile access is not allowed even when the tablet is connected to Wi-Fi, the following steps are suggested:
The manual also includes a list of compatible routers (tested Wi-Fi 5 routers as of July 2020), advising users to contact their IT specialist if their router is not listed and they experience issues. It also notes that router firmware updates may break compatibility, and users should contact Advantage Air with any questions.
Advantage Air provides a 5-year warranty on all electronic controls, demonstrating confidence in the quality and durability of their components. For further assistance, customers can contact MyTeam Support via phone or visit their website. The company also reserves the right to change specifications, modify designs, and discontinue items, and notes that product features, software upgrades, and functionality may vary by device and Android operating system version.
General| Type | Smart Thermostat |
|---|---|
| Wi-Fi Enabled | Yes |
| Backlight | Yes |
| App Control | Yes |
| Display | Touchscreen |
| Temperature Range | 5°C to 32°C |
| Programmable | Yes |
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