Page 6 of 15 26/03/2010
NaimUniti Troubleshooting Guide.doc
• 2 leg wireless networks are not supported.
3.3
3.33.3
3.3
Networking Error messages
Networking Error messagesNetworking Error messages
Networking Error messages
The following messages can be shown on the network settings menu page or on the main
display:
3.3.1
3.3.13.3.1
3.3.1
Security mismatch
Security mismatchSecurity mismatch
Security mismatch
• Wireless security settings have changed on the router. For example the Uniti was
correctly configured to work with a router then the router configuration was
changed to use a different security type. In this scenario you need to reselect the
desired wireless network from the Select Network menu.
3.3.2
3.3.23.3.2
3.3.2
No Network
No NetworkNo Network
No Network
• No network cable connected and either no wireless network selected or wireless
network is set to ‘Don’t use’.
• Wireless is selected but there is no wireless network available e.g. the router is
switched off.
3.3.3
3.3.33.3.3
3.3.3
Can’t login / Login failure
Can’t login / Login failureCan’t login / Login failure
Can’t login / Login failure
• Cannot connect to the wireless network. Typically an incorrect passphrase.
3.3.4
3.3.43.3.4
3.3.4
Limited connection
Limited connectionLimited connection
Limited connection
• Cannot obtain an automatic (DHCP) IP address. Check the router/DHCP server is
online and correctly configured.
3.4
3.43.4
3.4
Persistent ‘No Network’ error after an IP address clash
Persistent ‘No Network’ error after an IP address clashPersistent ‘No Network’ error after an IP address clash
Persistent ‘No Network’ error after an IP address clash
• Restart the router. Some routers require a reboot after an IP address clash has
occurred.
3.5
3.53.5
3.5
Cannot connect to network after changing b
Cannot connect to network after changing bCannot connect to network after changing b
Cannot connect to network after changing between wired and wireless
etween wired and wirelessetween wired and wireless
etween wired and wireless
• NaimUniti requires a restart when the network is changed from wired to wireless (or
vice versa).
3.6
3.63.6
3.6
Cannot connect to Wireless network even with the correct security
Cannot connect to Wireless network even with the correct security Cannot connect to Wireless network even with the correct security
Cannot connect to Wireless network even with the correct security
passphrase entered
passphrase enteredpassphrase entered
passphrase entered
• The router may have MAC address filtering enabled. Check in the router setup and
add the MAC address of the Uniti to the MAC address filtering setting if necessary.
4
44
4
UPnP
UPnPUPnP
UPnP
4.1
4.14.1
4.1
No UPnP servers are available
No UPnP servers are availableNo UPnP servers are available
No UPnP servers are available
• UPnP is being blocked by the firewall of your computer. Change the firewall settings
to allow UPnP content to be passed. Check the firewall documentation for more
details on how to do this.
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