NAIM UnitiLite - Page 8

Page 8 of 15 26/03/2010
NaimUniti Troubleshooting Guide.doc
Operating
Operating Operating
Operating
system
systemsystem
system
Name
NameName
Name Website
WebsiteWebsite
Website
Windows Windows
Media
Player 11
http://www.microsoft.com/windows/windowsmedia/de/default.aspx
Windows Twonky
Media
Server
http://www.twonkyvision.de/
Windows Tversity http://tversity.com/
Mac (OS
X)
Allegro http://www.allegrosoft.com
Linux MediaTomb http://mediatomb.cc/
4.2
4.24.2
4.2 The message ‘Can’t play’ is displayed
The message ‘Can’t play’ is displayedThe message ‘Can’t play’ is displayed
The message ‘Can’t play’ is displayed
• The NaimUniti is unable to open the selected file. This is generally due to the
network device that held the music no longer being available. Reconnect the UPnP
device to the network.
4.3
4.34.3
4.3 The message ‘Unable to open file' or ‘Unable to open stream’ is displayed
The message ‘Unable to open file' or ‘Unable to open stream’ is displayedThe message ‘Unable to open file' or ‘Unable to open stream’ is displayed
The message ‘Unable to open file' or ‘Unable to open stream’ is displayed
• The music file on the storage device or on the music server does not exist or has
been deleted.
4.4
4.44.4
4.4 The UPnP server is available but shows no music
The UPnP server is available but shows no musicThe UPnP server is available but shows no music
The UPnP server is available but shows no music
• The music store has not been re-scanned since the music was added to the device.
Select ‘Re scan music directory’ from the UPnP server settings page. Check the
UPnP server documentation for more details on how to do this.
• Check that the audio files on the UPnP server are in a format supported by
NaimUniti. See table in section 10 for a list of supported formats.
4.5
4.54.5
4.5 The message 'U
The message 'UThe message 'U
The message 'Unsupported File Format' is displayed
nsupported File Format' is displayednsupported File Format' is displayed
nsupported File Format' is displayed
• The file is stored in a format that is not supported. Try another file.
4.6
4.64.6
4.6 “Please wait” displayed when streaming from UPnP
“Please wait” displayed when streaming from UPnP“Please wait” displayed when streaming from UPnP
“Please wait” displayed when streaming from UPnP
• Some NAS devices with a built in UPnP server have a power saving feature that can
be configured to spin down the hard drives after a period of inactivity. When the
drives spin down the content usually becomes unavailable even thought the UPnP
server is still running. This setting is sometimes referred to as a ‘power saving’ mode
and is normally best disabled for most reliable UPnP support.
4.7
4.74.7
4.7 Some files on the UPnP server cannot be played
Some files on the UPnP server cannot be played Some files on the UPnP server cannot be played
Some files on the UPnP server cannot be played
• The file type is not supported by Uniti.
• The UPnP server has been set to transcode and the file is not compatible with the
UPnP server transcoding capabilities.