To Next PageTo Next PageHow to troubleshoot a Neopost DS-64I Copier that won't turn on?
If your Neopost Copier system fails to start after being switched on, first, ensure the system is properly connected to the mains. If it is, check the fuse below the power switch and replace it if it's blown. Also, make sure that all the covers are closed properly, as an open cover can prevent the system from starting.
What to do if my Neopost DS-64I stops with envelope at insert position?
If the Neopost Copier stops with an envelope at the insert position and the flap isn't open, it could be due to several reasons. First, verify that the envelopes are correctly stacked in the hopper. If the envelope flap sticks, ensure envelopes are stored according to specifications. Finally, confirm that you're using the correct type of envelope as per the specifications or job settings; if not, change the envelopes accordingly.
Why is my Neopost Copier feeding envelopes irregularly?
If the Neopost Copier is feeding envelopes irregularly, it might be due to a few reasons. First, check if the hopper is almost empty and refill it if needed. If the hopper is not empty, the separation might be set too narrowly, so adjust the envelope separation. Also, the side guides might be set too narrowly, so check them and adjust if needed. Finally, ensure that the envelope support is positioned correctly and reposition it if necessary.
What to do if Neopost DS-64I Copier is double feeding envelopes?
If the Neopost Copier is double feeding envelopes, it could be because the envelope separation isn't set correctly; in this case, adjust the envelope separation. Another reason could be that the envelopes are not placed properly in the hopper; check and replace them if needed.
Why does my Neopost Copier stop with envelope skewed?
If the Neopost Copier stops with the envelope skewed, it's possible that the side guides of the envelope hopper are set too wide. Check the side guides and adjust them if needed.
Safety instructions for using the system.
EU conformity declaration for the product.
Information and disclaimer about the manual.
Accessing help topics via a pull-down menu.
Instructions for using the user guide and navigation.
Information on remote assistance for helpdesk guidance.
Overview of the folding and inserting system's capabilities.
Description of system feeders, collating area, and folder unit.
Details on envelope feeding, insertion, and output mechanisms.
Explanation of operator and supervisor access levels and functions.
Identification and function of all system controls and components.
Description of the control panel display and status indicators.
Step-by-step instructions for starting the system.
How to navigate and operate the touch screen interface.
Instructions for accessing and using the integrated web browser.
Explanation of jobs and their saved settings.
Overview of the job list interface and its functions.
Information displayed for selected jobs and available actions.
Description of the maxiFeeder and its specifications.
Procedures for installing side exit and vertical stacker units.
Steps for safely shutting down the system.
Overview of methods to process mail sets.
Steps to select and utilize pre-configured jobs.
Procedure for creating new automatic or manual jobs.
Guide to creating and configuring automatic jobs.
Guide to creating and configuring manual jobs.
Configuration of mail settings and envelope parameters.
Settings for main documents and Double Feed Control.
Procedure for adding and managing enclosures within a job.
Configuration of document fold types and exit settings.
How to adjust job-related counter settings.
Steps to complete job definition and start processing.
Procedure for creating a test mail set for validation.
Steps to adjust the address position on the envelope.
Procedure for adjusting envelope insert fingers.
Checking the correct position of insert fingers.
Procedure for adjusting special feeder separation.
Processing mail sets with BRE, inserts, or daily mail.
Creating jobs with custom envelopes and documents.
Moving documents between feeder trays.
Procedure for linking multiple feeder trays.
Steps to edit, save, and manage job configurations.
How to delete or reorder enclosures within a job.
Procedures for copying, deleting, and renaming jobs.
Procedure for locking a job to prevent modifications.
Explanation of symbols for document orientation in feeders.
Instructions for installing document feeder trays into the system.
Procedure for adjusting side guides on document feeder trays.
Steps for filling the document feeder tray with documents.
Explanation of document separation and manual adjustment.
Procedure for adjusting side guides on the maxiFeeder.
Procedure for manually adjusting maxiFeeder document separation.
Instructions for filling the system's sealing liquid reservoir.
Accessing and navigating the operator settings menu.
Overview of supervisor settings and available configuration options.
Procedure to open and access the supervisor settings menu.
Information on system configuration, info, and software versions.
Details on installed licensed options and their management.
Procedure for adding licensed options using a license code.
Changing document standard, weight, or language settings.
Settings for display options like backlight and brightness.
Configuration options for date, time, and their formats.
Settings for clearing the envelope track during job processing.
Options for handling envelopes when switching between jobs.
Settings related to creating new automatic jobs.
Default job settings that improve processing efficiency.
Explanation and configuration of BRE offset settings.
Information on connecting the system to the internet.
Overview of wired and wireless connection methods.
Procedure for establishing a wired network connection.
Procedure for establishing a wireless network connection.
Steps to test and verify the network connection status.
Overview of the system's reading capabilities and code types.
Description of supported code types like OCR, BCR, and OMR.
Guidelines for printing codes for reliable reading.
Detailed description of OCR page n/m format and specifications.
Information on barcode usage, types, and specifications.
Description of OMR code positioning and license types.
Information on Flex reading for non-standard codes and algorithms.
Procedure for creating jobs utilizing reading functions.
Procedure for reading and applying BCR configuration sheets.
Schedule for daily, weekly, and necessary maintenance tasks.
Procedures for cleaning and replacing system brushes.
Procedures for cleaning or replacing the moistening cloth.
Procedure for calibrating system photocells.
Overview of system messages: indications, warnings, and errors.
Information displayed for warning messages and suggested solutions.
Information displayed for error messages and recommended actions.
Procedures for clearing stoppages in different system areas.
Procedure for removing envelopes from the lower envelope track.
Procedure for removing documents from the feeder area.
Procedure for removing documents from the collating area.
Procedure for removing documents from the folder area.
Steps for operators to resolve common problems.
Table of symptoms, causes, remedies, and references for fault finding.
Detailed technical specifications of the system model.
List of certifications and compliance standards for the system.
Information on system noise levels and operating environment.
Capacity specifications for envelope and document feeders.
Dimensions and weight specifications for system configurations.
Specifications for paper quality, size, and folding capacity.
Specifications for envelope quality and document set handling.
Technical specifications for the maxiFeeder component.
Specifications for the High Capacity Vertical Stacker.
Definitions of technical terms used throughout the manual.
General