11. WARRANTY AND PRODUCTION INFORMATION
What does this warranty cover and how long does it last?
This Limited Warranty is provided by Northern Electric & Power Co. Ltd (NEP) and covers defects in workmanship and
materials in your PVG and PVG-C. This Warranty
Period lasts for 25 years from the date of purchase at the authorized point of sale to you, the original end user customer,
unless otherwise agreed in writing. You will be required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty Period.
Subsequent owners also require original proof of purchase as described in "What proof of purchase is required?"
What will NEP do?
During the Warranty Period, NEP will, at its option, repair the product (if economically feasible) or replace the defective
product free of charge, provided that you notify NEP of the product defect within the Warranty Period, and provided that
NEP through inspection establishes the existence of such a defect and that it is covered by this Limited Warranty.
NEP will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement
products. NEP reserves the right to use parts or products of original or improved design in the repair or replacement.
NEP repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 90
days from the date of the return shipment to the customer, whichever is greater. All replaced products and all parts
removed from repaired products become the property of NEP.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact NEP directly at:
Northern Electric & Power Inc
Email: support@northernep.com
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