What to do if Neptune MRX920 is not getting readings?
If your Neptune Data Loggers unit isn't getting readings, first ensure the unit is connected correctly. As long as the Rx LED is changing from on to off, your MRX920 is receiving readings. Also, inspect the RF antenna for any crimps or damage.
Why is my USB connection not working on my Neptune Receiver?
If your USB connection isn't working with the Neptune Receiver, ensure the USB cable is securely connected to both your laptop and the MRX920. If it's still not working, try a different USB cable to rule out damage. Also, check the Receiver Settings to confirm you're connecting as intended (WiFi vs. USB). The LEDs on the front of the MRX920 will flash to indicate the connection method.
What to do if no route data is available on Neptune Receiver?
If the MX900 host software is running but no route data is available on your Neptune Receiver, make sure the USB flash drive is properly inserted into your laptop's USB port. Also, ensure the route files have downloaded correctly from the network. If the issue persists, use the Self-Diagnostics tab to check if the data on the USB flash drive is compatible.
Why am I not getting readings on my Neptune Receiver?
If you are not getting readings on your Neptune Receiver, ensure the unit is connected correctly. As long as the Rx LED is changing from on to off, your MRX920 is receiving readings. Also, inspect the RF antenna for any crimps or damage.
How to fix no audible tone while meter reading on Neptune Receiver?
If you cannot hear an audible tone while meter reading on your Neptune Receiver, verify that the 'Enable Tone' option is checked in the upper left corner of the Routes window. Also, ensure that the volume on your laptop is turned up and not muted.
What to do if cannot import route file on Neptune Receiver?
If you are unable to import a route file into your Neptune Receiver, ensure that the file you are trying to import is a '.imp' file. If the file type is correct, the file may be corrupt. Try recreating the file in N_SIGHT.
What to do if unable to view all accounts in Missed and Captured Reads screens of Neptune MRX920 Data Loggers?
If you are unable to view all accounts in the Missed and Captured Reads screens, verify that the filter in the bottom right corner of the Missed and Captured Reads screen has been removed.
How to export all routes from Neptune Data Loggers?
If you are unable to export all routes, in the Route Selection screen be sure to select the check mark next to all routes.
How to troubleshoot no power to Neptune Data Loggers unit?
If there is no power to the Neptune Data Loggers unit, check for a loose connection at the vehicle plug or at the MRX920. Look for the LED on the power cable. Ensure the red arrow on the cable matches the red dot on the MRX920. Also, check the power cable for a blown internal fuse by looking for the LED on the power cable. Lastly, verify the electrical status of the utility vehicle, checking for a dead battery or a blown fuse.
How to locate route file on Neptune Receiver?
To locate a route file for your Neptune Receiver, in the Routes window, click 'Load' in the bottom right corner. Then, browse to the location where the route file has been saved and select it.
General| Temperature Range | -40°C to +85°C |
|---|---|
| Operating Temperature Range | -40°C to +85°C |
| Type | Data Logger |
| Humidity Range | 0% to 100% RH |
| Power Source | Internal battery |
| Measurement Parameters | Temperature, humidity |
| Sampling Interval | 1 second to 18 hours |
| Material | Stainless steel and titanium |
Explains how operators use N_SIGHT software for route assignments and data collection.
Provides contact details and procedures for phone, fax, and email support.
Lists physical specifications including operating temperature, storage, and humidity.
Outlines the minimum specifications for a laptop to run MX900 software.
Step-by-step guide for installing the MX900 software on the laptop.
Details how to establish WiFi or USB connections between the laptop and MRX920.
Explains disk-based and host-based options for data loading and unloading.
Explains the process and factors affecting efficient meter reading with the MRX920.
Details the feature for extracting and analyzing up to 96 days of hourly consumption data.
Describes how to configure and use the MRX920's GPS capabilities for location tracking.
Guides users on creating an export file for uploading read data to the host software.
Provides solutions for common hardware problems encountered with the MRX920.
Offers solutions for problems related to the MX900 host software.
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