Neptune R900 v4 User Manual

R900
®
Gateway Installation and Maintenance Guide
R900
®
Gateway v4 Installation and Maintenance Guide
CE5320

Neptune R900 v4 Specifications

General

Brand	Neptune
Model	R900 v4
Category	Gateway
Language	English

Summary

Chapter 1: Overview

About This Guide

Describes the purpose and scope of the installation and maintenance guide for the R900 Gateway v4.

General Product Overview

Introduces the Gateway's power options (solar or AC) and its ease of installation without requiring an operating license.

Site Considerations

Discusses critical factors for selecting an optimal installation location, focusing on unobstructed RF communication.

Mounting Configurations

Details the available mounting options for the Gateway, including wall and stand configurations.

Provisioning the Cellular Service to the Gateway

Outlines the essential steps to activate cellular service, including selecting a provider and obtaining a SIM card.

Chapter 2: Activating Gateway in the Host Software

Step One

Instructs users to log on to the N_SIGHT PLUS server application through their web browser.

Step Two

Guides users on determining whether to use an existing or add a new Gateway server in the N_SIGHT PLUS software.

Basic Information

Details entering essential gateway information such as serial number, site ID, and a descriptive location name.

Location

Covers entering specific location details including address, city, state, zip code, latitude, and longitude.

Static IP

Explains the process for configuring static IP settings or skipping this step during gateway activation.

Web Service

Details selecting web server options, Network Time Protocol (NTP) server, and transfer interval for gateway configuration.

Step Four

Guides users on transferring the gateway configuration file to a USB drive for field activation.

Step Five

Details activating the Gateway in the field, including installing the power source and inserting the USB drive.

Chapter 3: General Installation Information

Preparation

Lists essential procedures and a checklist of items that must be completed before hardware installation.

Gateway Specifications

Outlines specifications for the Gateway, covering storage, unpacking, tools, materials, and preliminary safety checks.

Electrical Specifications

Provides DC power requirements and power consumption details for the Gateway unit.

Environmental Conditions

Lists the operating temperature range, storage temperature range, operating humidity, and environmental rating.

Mechanical Specifications

Details the maximum weight and physical dimensions of the Gateway unit.

UPS Specifications

Lists specifications for the Uninterruptible Power Supply (UPS), including manufacturer, input/output, and mounting.

Solar Power System Specifications

Introduces specifications for solar power systems, detailing panel options and their suitability for different installation zones.

RF Antenna Specifications

Details specifications for the RF antenna, including manufacturer, frequency range, gain, and mounting hardware.

Tools and Materials

Lists recommended tools and materials required for successfully installing the Gateway or replacing its internal battery.

Safety and Preliminary Checks

Emphasizes following company safety practices and installation guidelines, avoiding hazardous conditions.

Chapter 4: Installation of the Gateway

Mounting RF Antenna to a Pole or Stand

Details pole installation requirements, including soil conditions, pole diameter, and minimum structural standards.

Mounting the RF Antenna

Provides step-by-step instructions for mounting the RF antenna to a pole or stand, including bracket attachment.

Mounting the Gateway - Solar Configuration

Provides instructions for mounting the Gateway in a solar configuration, focusing on battery box placement.

Attaching the Solar Panel

Guides on mounting the solar panel to a pole or stand, ensuring correct orientation and tilt angle.

Mounting the Gateway

Explains how to position and attach the Gateway to a pole or stand using stainless steel clamps.

Connecting the Ground Wire

Guides on locating and connecting the Gateway's external grounding lug to the site's lightning protection system.

Attaching the Power Cable

Describes attaching the power plug to the Gateway, noting its IP68 rating and lack of need for weatherization.

Activating the Gateway System

Covers activating the Gateway by opening the battery box, turning on breakers, and verifying the charging LED.

Configuring the Cellular Modem

Refers to configuring the cellular modem and highlights the necessity of an active cellular account.

Configuring the Gateway

Explains the two methods for configuring the Gateway: using a USB flash drive or the N_SIGHT PLUS host software.

Installing a Large Pole Mount System

Outlines the steps for mounting the Gateway system to a large diameter pole.

Installing a Wall Mount System

Provides instructions for installing a wall-mounted system, referencing specific sections for mounting and connections.

Mounting the RF Antenna and Antenna Mast

Details grounding requirements for antenna masts and emphasizes safety precautions regarding high voltage wires.

Connecting the Ethernet Cable

Provides instructions for connecting the Ethernet cable to the Gateway, specifying cable types and connectors.

Chapter 5: Gateway Monitoring

Monitoring the Gateway

Explains how the N_SIGHT PLUS host software is utilized to monitor each Gateway's status and performance.

Files Missing for Days

Addresses issues where files are missing, suggesting troubleshooting steps before contacting Neptune Customer Support.

Using a USB Drive to Retrieve Gateway .TAR Files

Guides users on using a USB drive to retrieve .TAR files from the Gateway when communication fails.

Chapter 6: Troubleshooting

Performance Troubleshooting

Provides a table to diagnose and resolve performance or failure issues related to the Gateway unit.

Installation Troubleshooting

Focuses on troubleshooting specific installation issues, including checking UPS status LEDs.

Checking Power and Receiver

Provides procedures for checking the main power supply and verifying the RF receiver's LED status.

Verifying the Digital Board

Describes checking the Gateway's digital board LEDs for power status and MIU activity.

Checking Cellular Modem Connectivity

Details checking cellular modem connectivity by examining LED lights and ensuring proper SIM card installation.

Contacting Customer Support

Provides essential contact information, hours, and procedures for reaching Neptune Customer Support.

Appendix A Solar Power Information

Installation Considerations for Solar Panels

Discusses optimal locations for solar panel installation to maximize sunlight exposure and avoid shadows.

Selecting the Correct Solar Power System

Guides users in selecting the appropriate solar power system based on installation zone and required wattage.

Troubleshooting the Solar Power System

Presents a table detailing common problems with solar power systems and their recommended troubleshooting actions.

Verifying Solar Panel Output

Guides on verifying solar panel performance by measuring Voc and ISC under different sunlight conditions.

Appendix B Ballast

Ballast Requirements

Discusses ballast requirements for Gateway stands, including structural integrity and appropriate material types.

Appendix C RF Antenna and Coax Installation

Mounting the Antennas

Provides considerations for mounting antennas, including height, obstructions, and tower standoffs for optimal performance.

Feed Line Requirements

Outlines requirements for antenna and feed line installation, covering securing, loss limits, and bonding.

Appendix D Cellular and Ethernet Considerations

Cellular Modem Overview

Introduces the CalAmp Vanguard 3000 modem and its compatibility with GSM and CDMA networks.

Configuring the Cellular Modem

Guides on configuring the Vanguard 3000 modem, including required equipment and service provider information.

External Cellular Antenna Option

Discusses an optional external cellular antenna kit to improve signal strength in areas with weak cellular reception.

Ethernet Termination

Provides information on the proper termination of Ethernet cables, including straight-through and crossover types.

Glossary

Glossary Terms

Definitions of technical terms used throughout the R900 Gateway Installation and Maintenance Guide.

Index

Index Entries

Alphabetical listing of topics and page references for quick location of information within the manual.