What to do if Neptune Data Loggers indicates an out-of-range reading?
If your Neptune Data Logger shows an out-of-range reading (greater than 99999999) or a diagnostic code from the MIU, it suggests that no meter reading history is available. To resolve this, swipe the MIU with a magnet to force it to read the register.
How to troubleshoot failure to retrieve reading from Neptune Data Loggers?
If you're experiencing a failure to retrieve readings from your Neptune Data Loggers, it usually indicates a cut wire. Check the connection between the register and MIU. If you are using a non-autodetect ProRead register, make sure it is programmed for three-wire mode.
What to do if N_SIGHT PLUS host software is not working on Neptune Gateway?
If the N_SIGHT PLUS host software is not working with your Neptune Gateway, verify that the database service and the cellular service are running. Also, verify cellular connectivity referring to "Checking Power and Receiver" on page 73 and "Cellular Modems Connectivity" on page 75 for further diagnosis.
What to do if Neptune Gateway readings are not updating in N_SIGHT R900?
If you are not seeing updated readings in N_SIGHT R900 for your Neptune Gateway, first ensure that the database service is running, as this program processes packets from the FTP site and inputs them into the N_SIGHT R900 database. Also, check your FTP site to confirm that packets have been sent from all Gateways. If packets are missing, verify with your cellular provider that cellular service hasn't been terminated. For cellular connectivity issues, further diagnosis can be found in the Installation Troubleshooting section, specifically "Checking Power and Receiver" and "Checking Cellular Modem Connectivity".
Why is my Neptune R900 MIU read performance poor?
If you're experiencing poor MIU read performance with your Neptune Gateway, start by performing a VSWR check on the coax cable that feeds the RF antenna. If the VSWR is bad, inspect the coax cable for any signs of damage. Also, inspect the weatherproofing on the coax cable connections, and check for any moisture inside the coax cable for the RF antenna. Verify that the RF antenna is in good condition and ensure that the internal RF and cellular antenna coax connections haven't been swapped.
General| Weight | 200g |
|---|---|
| Wi-Fi | 802.11 b/g/n |
| GNSS | GPS, GLONASS, BeiDou |
| Certifications | CE, FCC |
| Operating System | Linux-based |
| Ports | Ethernet, USB, RS232, RS485 |
Describes the content and purpose of this installation and maintenance guide.
Provides a summary of the R900 gateway's capabilities and operational features.
Offers guidance on installation methods and recommendations for professional service.
Details criteria for selecting an optimal installation location for the gateway.
Introduces the different physical mounting options for the gateway unit.
Describes the components included in the gateway kits for various setups.
Explains the available power sources for the gateway: solar and AC.
Lists the necessary parts for installing the gateway's cellular modem.
Lists the parts required for setting up an Ethernet connection.
Details the steps required to activate and provision cellular service for the gateway.
Log on to the N_SIGHT PLUS application via web browser.
Determine existing or new gateway setup and configure server.
Create a new gateway record in the N_SIGHT PLUS host software.
Enter serial number, site ID, and description for the gateway.
Define the gateway's physical location details like address and coordinates.
Configure static IP settings for the gateway if required.
Configure web host, firmware, and NTP server settings.
Set parameters for reading and reporting data intervals.
Configure file extensions, data formats, and advanced settings.
Transfer the gateway configuration file to a USB drive.
Install and activate the gateway in the field using a USB flash drive.
Lists pre-installation requirements and verification steps.
Details electrical, environmental, and mechanical specifications.
Provides technical specifications for the Uninterrupted Power Supply unit.
Details specifications for solar panels and related systems.
Provides details on battery enclosure and the battery itself.
Lists technical specifications for the RF antenna.
Provides instructions on how to properly store the gateway unit.
Instructions for unpacking and a list of necessary tools and materials.
Essential safety practices and preliminary checks before installation.
Prepare and mount the RF antenna to a pole or stand.
Install the battery box for a solar-powered gateway system.
Mount and position the solar panel for optimal energy capture.
Securely mount the gateway unit to a pole or stand.
Connect the solar panel and battery box wiring.
Connect the ground wire and other necessary cables to the gateway.
Connect the RF antenna and power cables to the gateway.
Secure the gateway cover with tamper-resistant tools.
Apply ballast material to secure the gateway stand.
Turn on breakers and verify charge controller status to activate the system.
Configure the cellular modem for network connectivity.
Configure the gateway using USB drive or web services.
Install gateway system components on a large pole.
Connect the Ethernet cable to the gateway.
Use N_SIGHT PLUS software to monitor gateway performance.
Resolve issues with missing data files from the gateway.
Use a USB drive to retrieve gateway data files.
Understand file processing and troubleshoot zero-byte file issues.
Diagnose and resolve performance issues with the gateway.
Troubleshoot common issues encountered during gateway installation.
Verify the status LEDs on the Uninterrupted Power Supply.
Verify main power supply and RF receiver status.
Confirm the digital board is powered on and functioning correctly.
Troubleshoot connectivity issues for cellular modems.
Information on how to contact Neptune Customer Support by phone or email.
Guidelines for selecting and installing solar panels for optimal performance.
Correct solar panel orientation for magnetic declination and tilt angle.
Choose the appropriate solar power system based on installation zone.
Diagnose and resolve issues with the solar power system.
Diagnose and resolve issues with the solar charge controller.
Understand LED indicators for SunSaver Gen 2 and Gen 3 solar controllers.
Information on ProStar charge controller models and their features.
Diagnose and resolve issues related to the solar panel's battery.
Troubleshoot common problems with solar panel output.
Requirements for ballast material to secure the gateway stand.
Details about the ROHN Industries Stand, including dimensions and weight.
General information on critical items for antenna placement and installation.
Considerations for mounting antennas to optimize performance.
Recommendations for sites with multiple transmitters, receivers, and antennas.
Specific requirements for antenna mounting and offset.
Specifications and bonding requirements for feed lines.
Steps to certify the antenna and feed line system performance.
Overview of Sierra Wireless RV55 and Cal Amp Vanguard 5530MC modems.
Step-by-step guide to configure cellular modems for the gateway.
Steps to provision the Vanguard 5530MC modem for service.
Measurements and indicators for 4G LTE signal strength.
Details on the optional external cellular antenna kit.
Steps to remove old and install a new external cellular antenna.
Information on terminating Ethernet cables for gateway connection.
List of tools needed for upgrading the R900 gateway modem.
Steps to safely open the gateway enclosure.
Instructions for safely removing the existing 3G cellular modem.
Steps to install the new Sierra Wireless AirLink RV55 modem.
Procedures for removing the old and installing a new cellular antenna.
Instructions for applying the new modem label to the gateway door.
To Next Page
