The amount of data the gateway has stored determines the amount of time it takes to
load the files to the USB flash drive. This could take up to 10 minutes, if needed.
When the data has completely loaded to the USB flash drive, the LEDs at the USB port
begin to flash green simultaneously.
5. Remove the USB flash drive and the gateway reboots.
6. Close the gateway cover and secure the screws.
7. Take the USB flash drive back to your laptop or PC.
8. Insert the USB flash drive into your laptop or PC, and copy the .TAR files, or process
them in the N_SIGHTPLUS host software. See topic "Importing a File" from the N_SIGHT
PLUS Help file.
9. Safely remove (eject) the USBflash drive from the computer.
Processing Files
A web service is used to place files on the server in the "upload/data" directory so they can
be processed. The file name follows this naming convention.
[CollectorNumber]_[CollectorName]_[NTP5digitDateCode]_
[RecordedMMDD]
with a file extension of .TAR or .DAT.
You can verify remotely that the collector was able to sync with an NTP site by completing
the following steps.
1. Type the five-digit date code from the file name into a cell in Excel.
2. Format the cell as a date to verify when the collector is synced to the NTPsite.
Files with a bad five-digit date process, but do not post.
Up-to-Date Files
If you see files that are up-to-date and have been processed but the file size is 0KB, this
indicates that the gateway is communicating well with the N_SIGHTPLUS host software,
but it is not receiving readings. This usually indicates there is a problem with the receiver.
To resolve this issue, reset the gateway. See"Files Missing for Days" on the previous page. If
the next packet after the configured transfer interval time period is larger than 0KB, it is
fixed. If not, call Customer Support and explain the issue you are experiencing. See
"Contacting Customer Support" on page77.
R900
®
Gateway Installation and Maintenance Guide 69
Chapter 5: Gateway Monitoring
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