Nespresso CREATISTA PRO - Troubleshooting; Screen or Buttons Not Illuminated; No Coffee or Hot Water; Coffee Not Hot Enough

EN
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Screen / buttons not illuminated.
- Machine turns OFF automatically.
- Press POWER button to turn machine ON.
- Check the outlet: plug, voltage, fuse.
No steam or hot water.
- Machine is OFF. Press POWER button to turn machine ON. - Check the outlet: plug, voltage, fuse.
No coffee, no water, unusual
coffee ow.
- Check if the water tank is correctly positioned, if empty, fill with fresh,
potable water.
- Descale the machine, if necessary.
Coffee is not hot enough.
- Preheat cup using hot water button. - Descale the machine, if necessary.
The capsule lever does not
close completely.
- Empty the capsule container. - Check that capsules aren't blocking inside the machine. (Note: do not
place fingers inside the machine)
Leakage (water under the machine).
- Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists, call Nespresso.
No coffee ow, water goes directly
into the capsule bucket (despite
inserted capsule).
- Ensure capsule lever is closed. - Empty capsule bucket and check that no capsule is blocked inside the
machine. (NOTE: do not place fingers inside the machine)
If problem persists, call the Nespresso.
Display is dim and hard to see/read.
- Screen brightness is set on a low setting.
- Press POWER button to turn ON.
- Adjust the screen brightness setting. Navigate to Menu and select Screen
Brightness.
Fill Water Tank prompt remains on
screen (water tank is full).
- Check if the water tank is correctly positioned. - If problem persists, call Nespresso.
Descale alert is displayed.
- Descale the machine. - Navigate to the Menu and select Descale. Follow on-screen prompts.
Machine is ON but ceases to operate.
- Press POWER button to turn machine OFF.
- Wait 60 minutes and press POWER button to turn machine ON.
- If problem persists, call Nespresso.
Touchscreen is not working.
- Press POWER button to turn machine OFF. Press POWER button again
to turn machine ON.
- If problem persists, call Nespresso.
Touch screen is in instore mode.
- To exit instore mode, press POWER button to turn machine OFF. Press
POWER button again to turn machine ON.
Troubleshooting