Nespresso VERTUO NEXT - Troubleshooting Common Issues; Common Issues and Solutions

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TROUBLESHOOTING
No light on the buon • The machine has turned OFF automatically;
push the buon or “UNLOCK” the machine.
• Check the mains, plug, voltage, and fuse.
No coee, no water. • Check that the water tank is filled.
• Check that a fresh capsule is inserted in
correct position, that the lever is properly
locked and push the buon to start.
• Descale if necessary.
• Open the machine head and let the capsule
be ejected. Then perform a cleaning as per
cleaning section.
Coee is not hot
enough.
• Preheat cup with hot drinking water from
the tap.
• Descale if necessary.
Leakage or unusual
coee flow.
• Check that the water tank is well positioned.
• Descale if necessary.
Machine turns to “OFF
mode”
• To save energy the machine will turn o
aer 2 minutes of non-use.
• The machine can be turned “OFF” manually
at any time (when not in use) by pressing
and holding the buon for 3 seconds.
Coee grounds in the
cup.
• Perform the cleaning procedure twice.
• See paragraph on “Cleaning”.
The machine doesn’t
start and has light
steady on. If blinking,
see next points.
• Check that lever is properly locked.
• If you want to brew a Coee or Espresso,
check that a fresh capsule is inserted in
correct position, that the lever is properly
locked and push the buon to start.
• If you are cleaning, descaling or emptying
the system, check that no capsule is
inserted then close, lock the machine
and push the buon to start one of these
operations.
The machine doesn’t
start and light blinks
alternately; 1 blink and
1 pause.
• Fill the water tank and push buon to start.
• Check that lever is properly locked.
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