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Product Manual, TNSR 19.02

Serial Output Stops After the BIOS

If serial output is shown for the BIOS but stops afterward, check the following items:

Terminal Speed Ensure the terminal program is conﬁgured for the correct speed for the installed operating system.

(See No Serial Output)

Device OS Serial Console Settings Ensure the installed operating system is conﬁgured to activate the serial console

and that it is conﬁgured for the proper console (e.g. ttyS1 in Linux). Consult the various operating install

guides on this site for further information.

Bootable Media If booting from a USB ﬂash drive, ensure that the drive was written correctly and contains a bootable

operating system image.

Additional Resources

Professional Services

Support does not cover more complex tasks such as network design and conversion from other ﬁrewalls. These items

are offered as professional services and can be purchased and scheduled accordingly.

https://www.netgate.com/our-services/professional-services.html

Netgate Training

Netgate training offers training courses for increasing your knowledge of Netgate products and services. Whether

you need to maintain or improve the security skills of your staff or offer highly specialized support and improve your

customer satisfaction; Netgate training has got you covered.

https://www.netgate.com/training/

Resource Library

To learn more about how to use your Netgate appliance and for other helpful resources, make sure to browse our

Resource Library.

https://www.netgate.com/resources/

Warranty and Support

• One year manufacturer’s warranty.

• Please contact Netgate for warranty information or view the Product Lifecycle page.

• All Speciﬁcations subject to change without notice.

Enterprise Support is included with an active software subscription, for more information view the Netgate Global

Support page.